@amitsule

Yes, okay so this does look like it has to do with certs, may I request you to create a ticket with our support team using the below link, they will be able to best assist with this.

https://my.refinitiv.com/content/mytr/en/helpandsupport.html

@amitsule

Hi,

Can you provide the complete request and response of the failed API call including the error code so that we can investigate this further?

This appears like a certs issue but I would like to see the request and response before I involve the support if it's indeed a certs issue as the message says.

Hi @Mehran Khan, Thanx for your reply. There is no request body for the 'Get Groups' API call and there was no response as the connection failed. Are you looking for the header parameters here ? This might be difficult to get as the server is on client on-premise and we do not have access to this. Let me know.

Ticket created - Support Ticket # : 09692637

Hi,

We have raised a ticket with Customer Service and they have asked us to get in touch with Developer Community. See their response:

Please be informed that all related queries pertaining to our client's API-Pilot access can be addressed through https://community.developers.refinitiv.com/spaces/106/index.html

Can some one please help us understand and resolve this ? Is this an issue with the client server which is on-premise and connects to the World Check One ZFS API ?

Thanx

@amitsule

Hi,

I just spoke to the support team and explained the context, they will soon reach out to you and assist.

Sorry about the confusion