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Catherine Wong avatar image
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I cannot screen a name or retrieve a profile

I have received my API Key and Secret key, but I cannot screen a name or retrieve a profile. I get an Error 401 Unauthorized.

But strangely enough, if I try to get an ISO Country list and Group details it is working as expected.

world-checkworld-check-oneerror-401world-check-one-zf
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Mehran.Ahmed Khan avatar image
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Hi @Catherine Wong,

Thank You for posting your query!

I see that you're able to fetch the group details and ISO country and unable to screen and retrieve profiles, The possible reason for this can be that your credentials haven't yet been synced on the cloud platform, this process occurs daily at 0600AM UK Time!

May I know when did you receive your API key & Secret?

Regards,

Mehran Khan

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Catherine Wong avatar image Catherine Wong

I received them this morning.

Mehran.Ahmed Khan avatar image Mehran.Ahmed Khan Catherine Wong

Alright! Please try screening again after 0600 AM UK time and let me know if it works!

Regards,

Mehran Khan

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