Hello @Hanwha-total1,

This forum is best suited for general questions and discussions centered around Refinitiv API development.

You appear to be having an issue with Eikon installation.

The best way for you, as a customer, is to contact Eikon support, by dialing your local Eikon helpdesk number, or opening a support case with Refintiv Hepdesk Online, selecting product = Eikon.

If you are having difficulty logging into Helpdesk, please contact your Refinitiv account manager for help.

Please let us know if you are able to proceed this way, or if not, and we will reach out on your behalf.