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Frederic avatar image
37 ●1 ●1 ●6

Does the EMA API support Ubuntu OS?

When running the EMA C++ example 450 on a Ubuntu OS, met the following error:

Exception Type='OmmInvalidUsageException', Text='Failed to query service discovery (rsslReactorQueryServiceDiscovery).' Error Id='-1' Internal sysError='0' Error Location='/local/jenkins/workspace/ESDKCore_RCDEV/OS/RH8-64/rcdev/source/rtsdk/Cpp-C/Eta/Impl/Reactor/rsslReactor.c:1307' Error Text='Failed to send a request to the token service. Text: </local/jenkins/workspace/ESDKCore_RCDEV/OS/RH8-64/rcdev/source/rtsdk/Cpp-C/Eta/Impl/Reactor/Util/rsslRestClientImpl.c:1595> Error: failed to perform the request with text: Problem with the SSL CA cert (path? access rights?)'. ', Error Code='-1'

Tried to reinstall the certificates and the checked the (curl works) curl command result to the token service and service discovery url, cannot resolve it.

Questions:
1. Do we support Ubuntu? I cannot find the 'Compatibility Matrix' mentioned in the installation doc 'For supported OS and compilers, refer to the Compatability Matrix'

2. How to resolve the above error.

Many thanks.

Frederic

elektron-sdksslcertificateubuntu
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2 Answers

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umer.nalla avatar image
20.3k ●73 ●10 ●20

Hi @Frederic

RT-SDK does not support Ubuntu.

You can find a list of the supported OS in the Cpp-C\README file that comes with the SDK and also at Real-Time-SDK/Cpp-C at master · Refinitiv/Real-Time-SDK (github.com)

Also, you can find the compatibility matrix under the RT-SDK Documentation section:

https://developers.refinitiv.com/en/api-catalog/refinitiv-real-time-opnsrc/rt-sdk-cc/documentation


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wasin.w avatar image
11.5k ●16 ●7 ●10

Hello @Frederic

My colleague has already explained the RTSDK/EMA OS supported in detail.

Additionally, you can refer to the EMA Quick Start - Connecting to Refinitiv Real-Time -- Optimized and the RTSDK C++ Build System pages for setting up and running the EMA C++ example on the supported platforms.

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Frederic avatar image Frederic
Many thanks Wasin, very clear and helpful.
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