Hi @sk.son

Even a trial can include delayed marketprice data - where you would request delayed RICs e.g. /IBM.N , /VOD.L etc - where the / indicates delayed data.

However, looking at the console error log - the Watchlist size 0 suggests that you don't have any real-time licence - not even a trial one.

Please reach out to your Refinitiv Account Contact to confirm what if any trial licences you have been assigned.

Do you have a MachineID - which would have been received in a Welcome Emai? Please don't post the actual ID here just confirm if you have one.

Hi @sk.son

What data / API are you licenced for / trying to use?

The Playground link you show is for DataGrid API - but the console app is for real-time streaming data?

The streaming data console error indicates you are not licenced for streaming data or your license has expired.

Hi @sk.son

A MachineID can be licensed to access our Real-Time Streaming data - as well as other RDP APIs such a Symbology, historical pricing, news etc as agreed with your Refinitiv Account rep when you discussed and agreed to your trial.

So, if your Machine ID was correctly configured - you should be able to request streaming marketprice data - where instead of requesting RICs such as EUR= or VOD.L etc you would request /EUR= or /VOD.L e.g. for the example you were running:

new ItemStream.Params().Session(session)
.Name("/EUR=")
.OnRefresh((s, msg) => Console.WriteLine(msg))
.OnUpdate((s, msg) => Console.WriteLine(msg))
.OnError((s, err) => Console.WriteLine(err))
.OnStatus((s, msg) => Console.WriteLine(msg))))

However, looking at the console output, your login attempt is failing as you are licenced to a watchlist size of 0 - in other words, you cannot request any instruments at all.

As per my earlier post, please reach out to your Refinitiv Account Contact to confirm what if any trial licences you have been assigned. Point out to them that you see a Watchlist Size 0 error.

Hi @sk.son

I may have identified your Refinitiv Account contact and emailed them - please do the same on your side too.

Hi @sk.son

I have been advised that a new MachineID has been created for you - you should have received a Welcome Email - with the link to set the password for the new ID.

Please set the password, set the new MachineID in the example code and try running the example again.

Hi @sk.son

I have been advised that you are licenced for the Wealth Streaming product and not the standard Real-Time Optimised service.

In view of this, it could be that the RDP.NET Library you are using is not able to identify the correct endpoint to connect to.

We are still investigating with the Wealth team - but in the meantime...

Are you able to run the MarketPriceRdpGwServiceDiscoveryExample example from websocket-api/Applications/Examples/RDP/CSharp at master · Refinitiv/websocket-api (github.com) and paste the complete endpoint list from the output (please don't post the full output here - as it may contain credentials) - just the list of endpoints e.g.

Sending service discovery request to https://api.refinitiv.com/streaming/pricing/v1/?transport=websocket

RECEIVED:
{
  "services": [
    {
      "port": 443,
      "location": [
        "ap-southeast-1a"
      ],
      "transport": "websocket",
      "provider": "aws",
      "endpoint": "apac-1-t3.streaming-pricing-api.refinitiv.com",
      "dataFormat": [
        "tr_json2"
      ]
    },
...more endpoints - please paste them all onto the forum....
  {
      "port": 443,
      "location": [
        "us-east-2b"
      ],
      "transport": "websocket",
      "provider": "aws",
      "endpoint": "us-east-2-aws-2-lrg.optimized-pricing-api.refinitiv.net",
      "dataFormat": [
        "tr_json2"
      ]
    }
  ]
}

Thank you.

Hi @sk.son

One thing to note, I have been discussing your issue with our account and support teams and it seems that the wrong credential may be being used.

I did ask earlier about MachineID and also advised you to use the new MachineID in your example code. However, it is possible that you may be incorrectly using your email address for the --user parameter.

Please note that as per the Welcome email and the QuickStart, the MachineID must be used for programmatic access to data.

QuickStart For Wealth | Refinitiv Developers

e.g.

python market_price_rdpgw_service_discovery.py --user <Machine-ID> --password <Password> --clientid <client_id/AppKey> --service ERT_FD3_LF1

As pointed out earlier the password will be the long one - set using the link in the MachineID Welcome Email.

Finally, a note from the QuickStart above that for the Wealth service, you will need to change the service name in the examples from ELEKTRON_DD to ERT_FD3_LF1

Please confirm if the examples work with the old/new MachineID.