I keep tracking minutes bar volume data for the Hong Kong exchange index. However, I found since 28/July, there are a lot of bars that have no volume information. This is not only limited to HSI index but apply to all index of HK exchanges. Can you fix it?
The case has been closed with the following answer.
It relates to a change in Data Display behavior of HSI Index Instrument, as mentioned in this DN115650.
I can replicate the problem.
The problem happens with the Eikon Chart application. Please directly contact the Eikon support team via MyRefinitiv to verify the problem.
Hello @Dadai
Did you receive an email or a case number back? You can submit a ticket to the Eikon support team directly via https://my.refinitiv.com/content/mytr/en/productsupport.html website by choosing "Refinitiv Eikon" Product.
