Hi,

Issue:

NASDAQ Price feed stop streaming from refinitiv to our side

Accounts and IP address:

SG2_32_HFMA_SG05803 159.43.87.2 port: 14002

SG2_32_HFMA_SG05803_002 159.43.87.18 14002

Date and time encountered:

12 July 2021, 10:07 PM SGT

Action expected from Refinitiv:

Share what could be the caused or how can we debug below issue log:

Issue logs:
ueueThread: nullnull | iOMMDataQueue_Error_Counter=1

2021-07-12 21:30:03,622 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=2

2021-07-12 21:30:03,623 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=3

2021-07-12 21:30:03,624 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=4

2021-07-12 21:30:03,624 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=5

2021-07-12 21:30:03,625 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=6

2021-07-12 21:30:03,626 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=7

2021-07-12 21:30:03,626 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=8

2021-07-12 21:30:03,627 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=9

2021-07-12 21:30:03,628 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=10

2021-07-12 21:30:03,628 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=11

2021-07-12 21:30:03,629 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=12

2021-07-12 21:30:03,630 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=13

2021-07-12 21:30:03,630 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=14

2021-07-12 21:30:03,631 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=15

2021-07-12 21:30:03,631 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=16

2021-07-12 21:30:03,631 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=17

2021-07-12 21:30:03,632 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=18

2021-07-12 21:30:03,633 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=19

2021-07-12 21:30:03,634 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=20

2021-07-12 21:30:03,634 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=21

2021-07-12 21:30:03,635 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=22

2021-07-12 21:30:03,636 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=23

2021-07-12 21:30:03,636 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=24

2021-07-12 21:30:03,637 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=25

2021-07-12 21:30:03,637 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=26

2021-07-12 21:30:03,638 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=27

2021-07-12 21:30:03,639 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=28

2021-07-12 21:30:03,639 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=29

2021-07-12 21:30:03,640 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=30

2021-07-12 21:30:03,641 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=31

2021-07-12 21:30:03,641 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=32

2021-07-12 21:30:03,642 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=33

2021-07-12 21:30:03,642 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=34

2021-07-12 21:30:03,643 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=35

2021-07-12 21:30:03,644 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=36

2021-07-12 21:30:03,644 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=37

2021-07-12 21:30:03,645 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=38

2021-07-12 21:30:03,646 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=39

2021-07-12 21:30:03,646 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=40

2021-07-12 21:30:03,647 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=41

2021-07-12 21:30:03,648 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=42

2021-07-12 21:30:03,649 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=43

2021-07-12 21:30:03,649 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=44

2021-07-12 21:30:03,650 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=45

2021-07-12 21:30:03,651 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=46

2021-07-12 21:30:03,651 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=47

2021-07-12 21:30:03,652 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=48

2021-07-12 21:30:03,652 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=49

2021-07-12 21:30:03,653 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=50

2021-07-12 21:30:03,654 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=51

2021-07-12 21:30:03,654 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=52

2021-07-12 21:30:03,655 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=53

2021-07-12 21:30:03,656 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=54

2021-07-12 21:30:03,656 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=55

2021-07-12 21:30:03,657 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=56

2021-07-12 21:30:03,657 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=57

2021-07-12 21:30:03,658 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=58

2021-07-12 21:30:03,658 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=59

2021-07-12 21:30:03,659 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=60

2021-07-12 21:30:03,660 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=61

2021-07-12 21:30:03,660 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=62

2021-07-12 21:30:03,661 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=63

2021-07-12 21:30:03,661 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=64

2021-07-12 21:30:03,662 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=65

2021-07-12 21:30:03,663 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=66

2021-07-12 21:30:03,664 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=67

2021-07-12 21:30:03,664 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=68

2021-07-12 21:30:03,665 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=69

2021-07-12 21:30:03,665 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=70

2021-07-12 21:30:03,666 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=71

2021-07-12 21:30:03,667 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=72

2021-07-12 21:30:03,667 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=73

2021-07-12 21:30:03,668 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=74

2021-07-12 21:30:03,669 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=75

2021-07-12 21:30:03,669 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=76

2021-07-12 21:30:03,670 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=77

2021-07-12 21:30:03,670 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=78

2021-07-12 21:30:03,671 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=79

2021-07-12 21:30:03,672 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=80

2021-07-12 21:30:03,672 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=81

2021-07-12 21:30:03,673 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=82

2021-07-12 21:30:03,673 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=83

2021-07-12 21:30:03,674 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=84

2021-07-12 21:30:03,675 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=85

2021-07-12 21:30:03,675 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=86

2021-07-12 21:30:03,676 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=87

2021-07-12 21:30:03,676 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=88

2021-07-12 21:30:03,677 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=89

2021-07-12 21:30:03,678 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=90

2021-07-12 21:30:03,678 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=91

2021-07-12 21:30:03,679 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=92

2021-07-12 21:30:03,680 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=93

2021-07-12 21:30:03,680 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=94

2021-07-12 21:30:03,681 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=95

2021-07-12 21:30:03,681 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=96

2021-07-12 21:30:03,682 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=97

2021-07-12 21:30:03,683 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=98

2021-07-12 21:30:03,683 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=99

2021-07-12 21:30:03,684 OMMDataQueueThread: nullnull | iOMMDataQueue_Error_Counter=100

2021-07-12 21:30:03,684 Action: auto-restart Receiver!