Hi, I have not been able to get access to the Eikon API. The helpdesk has not been able to assist. How can I check if my account has access?
For a deeper look into our Eikon Data API, look into:
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As far as I can see, you're subscribing to the product named Xenith from the company named Metastock. This is a low tier product aimed at retail traders and investors, and it does not include access to any Refinitiv APIs. If you'd like the capability to consume Refinitiv data programmatically, consider a higher tier Refinitiv product. Refinitiv Sales Team will be happy to help you select the product that is the best fit for your specific use case.
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Did you check with this troubleshooting guide : https://developers.refinitiv.com/en/article-catalog/article/eikon-data-api-python-troubleshooting-refinitiv
