The issue was investigated by RDC support team and the case is closed with the following resolution comment:
"The possible root causes are network/firewall issue, ADS is down, ADS server is shutdown, ADS does not response. The actual root cause cannot be determined due to lack of RFA trace log."

Hello @ramy.refaat

Do you mean the RFA Java application is disconnected from the Refinitiv Real-Time infra, but on the infra side (e.g. ADS server) is still working fine?

If so, could you please give us more details about when the problem occurred?

• The error and status messages from the API when the problem occurred
• The RFA Java version
• If you can replicate the issue or can manage to enable the trace file, please enable the trace file and share the file in this post

You can configure the following RFA Java configurations to enable the log file

• <namespace>/Connections/<Connection Name>/ipcTraceFlags = 7
• <namespace>/ Connections/<Connection Name>/mountTrace = True
• <namespace>/ Connections/<Connection Name>/logFileName=<path to log file>

Hello @ramy.refaat

It seems you have submitted the API ticket to the RDC support team regarding this issue. The RDC team is working on the issue and you can follow-up via the RDC team directly.