We had built the example Consumer113 from EMA C++ documentation into a remote server, but run into error as below:
Exception Type='OmmInvalidUsageException', Text='Failed to add RsslChannel(s) to RsslReactor. Channel name(s) Channel_3
Instance Name Consumer_3_1
RsslReactor 0x00000157CD07F1E0
RsslChannel 0
Error Id -1
Internal sysError 0
Error Location C:\Real-Time-SDK-master\Cpp-C\Eta\Impl\Reactor\rsslReactor.c:6892
Error Text Failed to request authentication token information. Text: <C:\Real-Time-SDK-master\Cpp-C\Eta\Impl\Reactor\Util\rsslRestClientImpl.c:1595> Error: Failed to perform the request with text: Timeout was reached', ErrorCode='-1'
Some details:
- Channel_3 details:
<Channel>
<Name value="Channel_3"/>
<ChannelType value="ChannelType::RSSL_ENCRYPTED"/>
<CompressionType value="CompressionType::None"/>
<GuaranteedOutputBuffers value="5000"/>
<!-- EMA discovers a host and a port from EDP-RT service discovery for the specified location
when both of them are not set and the session management is enable. -->
<Location value="ap-southeast"/>
<EnableSessionManagement value="1"/>
<EncryptedProtocolType value="EncryptedProtocolType::RSSL_SOCKET"/>
<!-- ObjectName is optional: defaulted to "" -->
<ObjectName value=""/>
</Channel>
- Service name is ELEKTRON_DD
- We had set RequestTimeout to 5 minutes (300000 ms), under Consumer_3
- We are able to telnet both IP 52.76.141.204 and 54.151.172.199, paired with port 443 and 14002 from the server which this error happens.
- We also run the exact program in our local server which worked perfectly fine.
As we did not have access to check most of the settings in that server, we would like to know what can cause this error to happen, so that we can request those details from the server admin.
Thanks in advance.
