question

Upvotes
Accepted
Satish.Pawar avatar image
3 ●1 ●2 ●1

Elektron - Source dictionary service down

Hi,

We received below messages from ADS (159.43.50.22:14002) on 02/06 around 13:24 EST and directory service never recovered and because of it application was not able to make any new subscription at which point we had to manually restart it:

02-06 13:24:13.991 [reuters-session-manager] DirectoryHandler.java:182 [INFO] DirectoryUpdate:
streamId: 2
filter:
Service:
serviceId: 467
[ GroupFilter:
group: 0000: 00 DD ..
status: State: Open/Suspect/None - text: "EaaS*hash4Bstatus-A23: Source has gone down, requesting from another source."
]
02-06 13:24:13.991 [reuters-session-manager] ElektronAdapter.java:387 [INFO] Requested service 'hEDD' is not up. Waiting for service to be up...
02-06 13:24:13.991 [reuters-session-manager] DirectoryHandler.java:175 [INFO] Received Source Directory Update
02-06 13:24:13.991 [reuters-session-manager] DirectoryHandler.java:182 [INFO] DirectoryUpdate:
streamId: 2
filter:
Service:
serviceId: 467
[ GroupFilter:
group: 0000: 00 DE ..
status: State: Open/Suspect/None - text: "EaaS*hash4Bstatus-A23: Source has gone down, requesting from another source."
]
02-06 13:24:13.991 [reuters-session-manager] ElektronAdapter.java:387 [INFO] Requested service 'hEDD' is not up. Waiting for service to be up...
02-06 13:24:13.992 [reuters-session-manager] DirectoryHandler.java:175 [INFO] Received Source Directory Update
02-06 13:24:13.992 [reuters-session-manager] DirectoryHandler.java:182 [INFO] DirectoryUpdate:
streamId: 2
filter:
Service:
serviceId: 467
[ GroupFilter:
group: 0000: 00 5C .\
status: State: Open/Suspect/None - text: "EaaS*hash4Astatus-A23: Source has gone down, requesting from another source."
]
02-06 13:24:13.992 [reuters-session-manager] ElektronAdapter.java:387 [INFO] Requested service 'hEDD' is not up. Waiting for service to be up...


Was there any issue with "159.43.50.22:14002" - ADS over this weekend?
Why source directory service never recovered?
Is there any recommended way of handling this scenario?

Thanks,
Satish

elektronrefinitiv-realtimeelektron-sdkrrtjavaeta-apielektron-transport-apisource-directory
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.

1 Answer

Upvotes
Accepted
moragodkrit.chumsri_1 avatar image
7.6k ●15 ●6 ●9

@Satish.Pawar

The below message indicates that the service hEDD that your app is requesting data has gone down, so the app could not receive the data. This should be in stale condition, and I believe that the stream state still open.

02-06 13:24:13.992 [reuters-session-manager] ElektronAdapter.java:387 [INFO] Requested service 'hEDD' is not up. Waiting for service to be up..

You have to reports this issue to the server support team. If it's EaaS server provided by Refinitiv, please open a support case to the Server Support team using Get Support | MyRefinitiv link.




icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.

Click below to post an Idea Post Idea