Hi,

Since yesterday, I'm unable to use the python API to pull data on my window desktop, while terminal itself appears to be functioning ok. Here's the example:

>>> import refinitiv.dataplatform.eikon as ek

>>> ek.set_app_key('XXXXXXXXXXXXXXXXXXXX')

>>> ek.get_timeseries(['VOD.L', 'GOOG.O'])

2020-10-27 07:54:02,668 - Session session - Thread 980 | MainThread

Error code 500 | Server Error: Internal Server Error - {"code":500,"message":"connect ECONNREFUSED 159.220.1.19:443","statusMessage":"Internal Server Error"}

Traceback (most recent call last):

File "<stdin>", line 1, in <module>

File "C:\Users\glswinprod\Miniconda3\envs\refinitiv\lib\site-packages\refinitiv\dataplatform\legacy\time_series.py", line 174, in get_timeseries

response = refinitiv.dataplatform.legacy.json_requests.send_json_request(TimeSeries_UDF_endpoint, payload, debug=debug)

File "C:\Users\glswinprod\Miniconda3\envs\refinitiv\lib\site-packages\refinitiv\dataplatform\legacy\json_requests.py", line 129, in send_json_request

raise_for_status(response)

File "C:\Users\glswinprod\Miniconda3\envs\refinitiv\lib\site-packages\refinitiv\dataplatform\legacy\json_requests.py", line 258, in raise_for_status

raise RDPError(response.status_code, error_msg)

refinitiv.dataplatform.errors.RDPError: Error code 500 | Server Error: Internal Server Error - {"code":500,"message":"connect ECONNREFUSED 159.220.1.19:443","statusMessage":"Internal Server Error"}