Hello @jasmin.ihap

The given JSON request message is broken, so I have tried this request request.txt (based on your request). I cannot replicate the issue in my environment.

I found that TRKD support team is investigating this issue. You can follow up the case process with them directly.

Hello @jasmin.ihap

Could you please share your JSON request message and a list of RICs that you subscribe?

Hello @jasmin.ihap,

We are unable to try to answer your question without the details requested by @Wasin Waeosri

Kindly provide the request message, or let us know if the question has been answered offline and is not relevant to you anymore?

@Wasin Waeosri @zoya.farberov

Thank you for looking into this.

Hope the below helps:

Username: murilo.gomes@leadr.com.br<mailto:murilo.gomes@leadr.com.br>
ApplicationID: MuriloGomesLeadrComBr


curl --location --request POST 'http://api.trkd.thomsonreuters.com/api/Quotes/Quotes.svc/REST/Quotes_1/RetrieveItem_3' \
--header 'X-Trkd-Auth-Token: D718E6C6C9D78F116CA6AE3902A148726BD8B8A16089FD56C206D63348F4B57EFE9299FA45F93467B8716AEA1F4F1814D2441B87BC742ADEFA2EA1D9AC5A0927938623C393345AF7A9DE467457FB84841340CD393A69372EE85EFC766DEF818BE7CBB826009B99FD3C63ECD85B2E610D' \
--header 'Content-Type: application/json' \
--header 'X-Trkd-Auth-ApplicationID: MuriloGomesLeadrComBr' \
--data-raw '{
"RetrieveItem_Request_3": {
"IncludeChildItemQoS": "false",
"TrimResponse": "true",
"ItemRequest": [
{
"Scope": "List",
"Fields": "CF_LAST:PCTCHNG:BLKVOLUM",
"RequestKey": [
{
"Name": "/PETR4.SA",
"NameType": "RIC"
},
{
"Name": "/ABCB4.SA",
"NameType": "RIC"
},
{
"Name": "/BGIK19.SA",
"NameType": "RIC"
},
{
"Name": "/CAMB4.SA",
"NameType": "RIC"
},
{
"Name": "/CPFE3.SA",
"NameType": "RIC"
},
{
"Name": "/DAGB33.SA",
"NameType": "RIC"
},
{
"Name": "/EZTC3.SA",
"NameType": "RIC"
},
{
"Name": "/FESA4.SA",
"NameType": "RIC"
},
{
"Name": "/GOAU4.SA",
"NameType": "RIC"
},
{
"Name": "/HBOR3.SA",
"NameType": "RIC"
},
{
"Name": "/IRDM11.SA",
"NameType": "RIC"
},
{
"Name": "/LOGN3.SA",
"NameType": "RIC"
},
{
"Name": "/MPLU3.SA",
"NameType": "RIC"
},
{
"Name": "/MSFT34.SA",
"NameType": "RIC"
},
{
"Name": "/OZ3D.SA",
"NameType": "RIC"
},
{
"Name": "/POMO3.SA",
"NameType": "RIC"
},
{
"Name": "/RAIL3.SA",
"NameType": "RIC"
},
{
"Name": "/RBVO11.SA",
"NameType": "RIC"
},
{
"Name": "/SAPR11.SA",
"NameType": "RIC"
},
{
"Name": "/SLCE3.SA",
"NameType": "RIC"
}

According to the case, the root cause is Network Connectivity and the solution is Corrected Configuration