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jr123 avatar image
31 ●4 ●3 ●6

Handshake Error.

Hi, I am getting the following error when I run ek.set_app_key().

I did not have this issue when running ek.set_app_id().

It does not seem to affect performance, but wondering what I can do to resolve. Thank you.

Error on handshake port 36036 : HTTPConnectionPool(host='localhost', port=36036): Read timed out. (read timeout=2.0)

eikoneikon-data-apiworkspaceworkspace-data-apirefinitiv-dataplatform-eikonpythonapp-keyhandshakeinitialization
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Zhenya Kovalyov avatar image Zhenya Kovalyov

@jr123 could you execute this and post the output?

tr.get_port_number()

Also, if you go to Help > Event logs, go to Local Logs, select Today and SxS, and hit Open

Scroll to top and post the screenshot of this as well please

screenshot-2018-10-03-at-124642.png (472.4 KiB)
jr123 avatar image jr123

Hi @Zhenya Kovalyov,

Thank you for the response.

ek.get_port_number() returns '36036'

How can I access the event log on a mac?

Regards, J

Zhenya Kovalyov avatar image Zhenya Kovalyov jr123

@jr123 what's you eikon api proxy version? when you are running it, which url does it show in the DATACENTER field?

screenshot-2018-10-03-at-143247.png (76.2 KiB)
jr123 avatar image jr123 jr123

Hi @Zhenya Kovalyov,

version 1.0.73

data center field: AMERS1

data center URL: http://localhost:36036/api/v1/data

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untitled.png (26.9 KiB)

2 Answers

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Zhenya Kovalyov avatar image
4.6k ●26 ●7 ●22

@jr123I think you need to update the API proxy version. I will send you an email with the details.

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Upvotes
Zhenya Kovalyov avatar image
4.6k ●26 ●7 ●22

@jr123 I think you need to update the API proxy version. I will send you an email with the details.

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jr123 avatar image jr123

thanks @Zhenya Kovalyov

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