Matti,

The demo account is an account that is used by multiple people that want to test our API.

There is indeed an active throttling on the quotes snap shot service. If throttling is activated , you will get a throttle error message in your response.

In snap shot mode , we don't allow periodical refreshes in time interval smaller than 2 minutes. If you periodically want to refresh the market data for X amount of RICs, you are allowed to do but you have to respect a refresh rate of 1x/2 minutes.

If I understand your use case, you want to get a higher update rates. Streaming Quotes is the right service to be used in that use case.

On the performance of the Quotes service. I don't see any issues with the response times on our platform and want to investigate your request a little deeper. We have a dedicated team within Thomson Reuters that helps clients with the onboarding of new clients. The team is mentioned on the TRKD API welcome letter that you received . ( this welcome letter contained also the credentials to access the service )

If you send an email to Onlinesolutions@thomsonreuters.com and attach the Json request that you used, we will further analyse and give you some more feedback on why you see that delay and most probably we will provide you also with some tricks on how you can improve the response times.

kind regards

Wim Ooms

TRKD API Product Manager

Yes, it's slow.

But now they have an streaming api (websocket) to receive price ticks. You might want to check that out. I've been using it locally (not in production yet) and so far it works good.