pip install eikon error

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tnksnsk314

3 ●0 ●1 ●1

pip install eikon error

My client is trying to do "pip install eikon" in the prompt and the error message is showing up. Please see the attached.error message.png

eikon eikon-data-api workspace workspace-data-api refinitiv-dataplatform-eikon

error-message.png (109.8 KiB)

Oct 19, 2021 at 06:36 AM

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tnksnsk314 Oct 19, 2021 at 06:58 AM

Thank you for your advice!

Answer 1 · 2021-10-19T06:41:30Z

wasin.w

11.5k ●16 ●7 ●10

Hello @tnksnsk314

The Python pip tool needs to connect to the internet to download the Eikon Data API package from the https://pypi.org/ repository. The error message means the pip tool cannot connect to the internet behind the client network.

I highly recommend the client contact their local IT department to verify this network issue.

Oct 19, 2021 at 06:41 AM

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