@Rabih

Apologies for the delay!

The above mentioned issue was triggered due to "sync clock", post amendment over the call, we saw you were able to consume API call without any error.

Thanks

.@Rabih
As you must be aware we have moved the World-Check infrastructure from our on-premise to AWS platform, this means that the hostname to connect to pilot has changed.
So, we request you to please use the updated hostname api-worldcheck.refinitiv.com

I also request you to utilize your new AWS pilot account if not using already for any further development and testing purpose as the on-premise pilot account has been decommissioned, please use the same hostname api-worldcheck.refinitiv.com to connect to new AWS pilot instance, yes the hostname for production and new pilot instance is the same, please get in touch if you need any assistance with this.

@Vivek Kumar Singh, thanks for your response.

I have already tried with the new URL unsuccessfully before opening a ticket. I have provided you with the full request/response generated by our standard connector so I am expecting technical details since i have done already all the first level checks.

Regarding the new account, i am using the credentials that you (Refinitiv) have sent by email explicitly. So if the credentials you have sent are not the right one, please do provide the necessary information as soon as possible since this request is urgent.

Thank you for your comprehension.

rabih