Hi @diego37

The StreamingPrice interface is primarily for consuming real-time streaming data such as quote and trade price (as well as other data published in real-time by the exchange/source provider).

When you try requesting a symbol/instrument using StreamingPrices and you get access denied - that indicates that whilst streaming data is available for that instrument - you are not licenced.

However, if you get a Status Message such as:

{'status': <StreamState.Closed: 1>, 'code': 'ConnectionError', 'message': 'The record could not be found'}

Then that indicates that the instrument you are trying to request is not available as real-time streaming instrument.

For Content availability type questions, I would recommend you create a Content-type Ticket with My.Refinitiv - so that you can speak to a specialist who can advise further on what is and isn't available via the different data sources.

Certainly, for real-time streaming data, the RRTO service may make more sense than trying to consume via a Desktop application such as Eikon - as it adds the additional overhead of communicating with the Eikon Data API proxy etc.

However, you should confirm the content you require is indeed something that is carried on the RRTO service. I can see a few example RICs such as USNFAR=ECI and USADP=ECI - but AFAIK these don't update that often and whether they offer the kind of data you are after.

@diego37

In addition to the response from @umer.nalla, I think it would be helpful to explain why you're getting "access denied" response when subscribing to streaming market data using StreamingPrices, while at the same time being able to retrieve snapshot market data for the same RICs using get_data method.

Most exchanges charge consumers of market data a fee for access to real-time data. Market data vendors like Refinitiv pass this fee on to their clients. This is standard practice followed by all market data vendors. If you'd like to retrieve real-time market data for stocks traded on London Stock Exchange, you need to pay a monthly fee for access to this specific dataset. This fee is in addition to any charges market data vendors like Refinitiv levy for their base products. Most exchanges also provide delayed market data, which is free of exchange fees. Refinitiv Real-Time network has separate symbols (RICs) for real-time and delayed market data. Delayed RICs are typically prefixed with "/" character. E.g. the RIC for real-time market data for IBM stock traded on NYSE is "IBM.N", the delayed RIC is "/IBM.N". If you don't subscribe to real-time market data from NYSE and try using "IBM.N" in StreamingPrices, you'll get "access denied". If you use "/IBM.N" instead, you should be able to retrieve the data assuming your base product subscription includes access to market data for US stocks. When you request snapshot data using get_data method and "IBM.N", it first tries retrieving "IBM.N", and, if you're not entitled, it automatically tries delayed RIC "/IBM.N". This is why you were able to retrieve the data using get_data method.

Whether you subscribe to Eikon or RRTO service, if you'd like to retrieve real-time data from an exchange, you need to specifically sign up for it and pay the exchange fee. Exchanges often differentiate between "display" and "non-display" use of their market data. "Display" use means market data is consumed by a single end user. "Non-display" use means market data is utilized in some kind of server side or enterprise application. Exchange fees for "non-display" use are higher.

If you need any further info or any clarification, the best person to talk to is your Refinitiv account manager.