These forums are aimed at software developers utilizing Refinitiv APIs. I may be wrong, but I don't quite see how your questions are related to the use of any Refinitiv APIs. If indeed I am wrong, would you mind specifying which Refinitiv API or product you're using and elaborating on what challenges you experience?
I don't believe this question is related to Refinitiv API's. Do you know where this question will be better asked?
If your question is related to Refinitiv products like Eikon, you can direct it to Refinitiv Helpdesk. Refinitiv Helpdesk can be reached by calling the Helpdesk number in your country, by using Contact Us capability in Eikon application or by visiting MyRefinitiv.