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uoft.sts avatar image
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Eikon API Proxy proxy port number not identified

Hi there. After trying to downgrade/upgrade the httpx and eikon api itself and many other methods and solutions posted by the expert. I am still having problem for the Eikon API proxy problem. Is there anyone having the same issue or do you know how to solve this? Thank you.


I have already generated the API key through Eikon workspace and enabled the product key. After trying serval times we still encounter the problem of port number or proxy address not identified. I did have the workspace application up and running when I tried to use the API.


python version: 3.8.3

Interpreter: Anaconda3

Eikon API version: 1.1.7

IDE: Ipynb / Pycharm

eikoneikon-data-apiworkspaceworkspace-data-apirefinitiv-dataplatform-eikonpython
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chavalit-jintamalit avatar image
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Hi @uoft.sts

Just want to get more information.

Please browse to the following URLs on your machine which the Refinitiv Workspace application is running.

http://127.0.0.1:9000/api/status

http://127.0.0.1:9000/ping?all

You should see this result:


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uoft.sts avatar image uoft.sts

Hey chavalit,

Thank you very much for responding.

Unfortunately, I was not able to load both pages through the links that you gave me.

I also tried the URL in the pictures that you have attached. Those do not work as well. Thank you.

Please let me know if there is other ways that you can check the api status. Thank you

chavalit-jintamalit avatar image chavalit-jintamalit uoft.sts

Hi @uoft.sts

The 127.0.0.1 IP address is your localhost on your machine.

If you cannot access the provided URLs, it could be that Refinitiv Workspace is not running

or it could be that Refinitiv Workspace is not listening to the traffic(maybe try to uninstall and re-install it)

or it could be that your traffic to localhost is blocked by a proxy in your company.


uoft.sts avatar image uoft.sts chavalit-jintamalit

Hi @chavalit.jintamalit Thanks for the advise. I have reboosted the system and reinstalled the workplace application. here is what I got: 

{"port":9000,"mode":"eikon5","pid":20836,"hasSecure":true,"startedTime":"Wed Nov 18 2020 19:51:28 GMT-0500 (Eastern Standard Time)","subApps":[{"path":"/heap"},{"path":"/ping"},{"path":"/sxs","data":{"hasSecure":true,"sxsApps":{}}},{"path":"/api"},{"path":"/api-docs","data":[]},{"path":{"fast_star":false,"fast_slash":false}}]}
{"statusCode":"ST_PROXY_READY","version":"2.6.0"}
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