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Aaron Tan avatar image
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Need To Know Expected Result and Behaviour

Hi,


I already done some reading on the documentation and perform one API call which is Perform a synchronous screening for a new case. Base on the JSON result return I would like to know these below items:


1. Base on the response, which JSON tag that will indicate that the case should not go through transaction. Is there any reason and status that we can find in response message?

2. By using pilot environment, it seems like it will return more than one case found by using only name field during screening process. Is this also expected behavior in production environment. Is there any method that need to be implemented to ensure that we found exactly matched for the case that we try to screen?


Thank You.

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1 Answer

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Prabhjyot avatar image
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@Aaron Tan,

Thank you for your query.

1. In order to get the details of the resolution of a profile, you will have to use the API call - "SEQ-case-investigate-results: Get screening results". From the response of this API call, you can determine the resolution status of the match, which will contain reason, status and risk id. The definition of these ids can be obtained using the API call - "SEQ-pre-group-resolution-toolkit: Get the resolution toolkit for a group by provider"

2. You may utilize the secondary fields, which help help to narrow down the result. If the returned profile does not match any of the submitted secondary field value, then the result will be auto resolved as false. These auto resolution are based on the resolution toolkit settings, which can be manipulated via the Admin section of the UI. The skeleton of the fields can be obtained using the API call - "SEQ-pre-group-case-template: Get the case template for a group"

Please do let us know if you need further clarifications.

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Aaron Tan avatar image Aaron Tan

Hi.

Thanks for the answer from previous query.

However I got another question.

Can we said that we will need to do as below:

1. If matchStregth equals to EXACT, resolution field return with null, it safe to proceed with the transaction

2.If matchStregth equals to EXACT, resolution field is not null and riskId field is null, it safe to proceed with the transaction

3. If matchStregth equals to EXACT, resolution field is not null and riskId field is NOT null, we will need to reject/proceed with the transaction.

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