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Product ID = RWEAG.MATRIX, api type = eikon data api. In manage applications the status is enabled.
2020-10-20 07:06:46,992 P[20248] [MainThread 20240] Error on handshake port 9000 : ReadTimeout(ReadTimeout())
2020-10-20 07:07:08,024 P[20248] [MainThread 20240] Error code 500 | Server Error: {"code":500,"message":"connect ETIMEDOUT 159.220.1.19:443","statusMessage":"Internal Server Error"}
Can you please advise? Please note we use this tool in our day to day business!
Hi @w.jorissen
To make sure API Proxy is running,
Please open your web browser and go to http://localhost:9060/api/status
You expect to see statusCode = "ST_PROXY_READY"
On API part:
Please try upgrading the Eikon Data API to the latest version 1.1.7
pip install --upgrade eikon
If it still does not work, please open a ticket to support at https://my.refinitiv.com
Hi,
I have also been getting the same error message when importing the eikon module:
2020-10-20 10:22:45,709 P[17084] [MainThread 17252] Error on handshake port 9060 : TimeoutException("TimeoutException on HTTP request: ReadTimeout('',)",)
To make sure API Proxy is running,
Please open your web browser and go to http://localhost:9060/api/status
You expect to see statusCode = "ST_PROXY_READY"
On API part:
Please try upgrading the Eikon Data API to the latest version 1.1.7
pip install --upgrade eikon
If it still does not work, please open a ticket to support at https://my.refinitiv.com
I can see the following message, so it looks like the API is working fine: {"statusCode":"ST_PROXY_READY","version":"2.6.3"}
I have also updated eikon, however I'm still getting the same error message.
I'll try to log in a ticket then. Thanks.
