@kevin.ferriter

It appears that you're using Jupyter lab running on remote Linux server. Eikon Data APIs at the moment can only be used in Python running on the same machine where Eikon application is running or in Codebook, which is a Refinitiv hosted Jupyter lab. Eikon APIs at the moment cannot be used in Jupyter lab running on remote servers hosted by your company. To utilize Eikon data in Jupyter notebooks consider using Codebook or running Jupyter notebook server on the Windows machine where Eikon application is installed.

Hi,

To check if Eikon API Proxy is running, you can open http://localhost:9000/api/status
(it will be redirect to http://localhost:9060/api/status), and check the result.

To get more detail on the reason for why Eikon Data API failed to connect:

1. activate eikon log before ek.set_ap_key(...) with ek.set_log_level(1)
2. Beside "SxS.<datetime>.p<process-id>.txt" , you should find "APIProxy.<datetime>.p<process-id>.txt".

When I open http://localhost:9000/api/status I get redirected as you say and then the below:

{"statusCode":"ST_PROXY_READY","version":"2.6.3"}

When I follow (1) above I get:

DEBUG - [pyeikon|set_app_key|219] - 10/19/2020 12:44:23 PM - Reset a Desktop session with new app_key

INFO - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - Warning: file .portInUse was not found. Try to fallback to default port number.

INFO - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - Try defaulting to port 9000...

INFO - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - Send GET request to http://127.0.0.1:9000/api/status to detect API Proxy...

DEBUG - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - Request to http://127.0.0.1:9000/api/status

                    headers = {'x-tr-applicationid': '09453e26436745f388e07df6b84b5b20a61c9adf'}

                    params = None

Level 1 - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - HTTP request failed: ConnectError("[Errno 111] Connect call failed ('127.0.0.1', 9000)",)

DEBUG - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - Error on checking port 9000 : ConnectError("[Errno 111] Connect call failed ('127.0.0.1', 9000)",)

INFO - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - Try defaulting to port 36036...

INFO - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - Send GET request to http://127.0.0.1:36036/api/status to detect API Proxy...

DEBUG - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - Request to http://127.0.0.1:36036/api/status

                    headers = {'x-tr-applicationid': '09453e26436745f388e07df6b84b5b20a61c9adf'}

                    params = None

Level 1 - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - HTTP request failed: ConnectError("[Errno 111] Connect call failed ('127.0.0.1', 36036)",)

DEBUG - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - Error on checking port 36036 : ConnectError("[Errno 111] Connect call failed ('127.0.0.1', 36036)",)

ERROR - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - Error: no proxy address identified.

Check if Eikon Desktop or Eikon API Proxy is running.

ERROR - [pyeikon|log|376] - 10/19/2020 12:44:23 PM - Port number was not identified, cannot send any request

DEBUG - [pyeikon|set_app_key|230] - 10/19/2020 12:44:23 PM - Init a Desktop session with new app_key

ERROR - [pyeikon|check_profile|353] - 10/19/2020 12:44:23 PM - Port number was not identified.

Check if Eikon Desktop or Eikon API Proxy is running.

---------------------------------------------------------------------------

EikonError                                Traceback (most recent call last)

<ipython-input-20-d00432490d69> in <module>

      1 #import eikon as ek

      2 

----> 3 ek.set_app_key('09453e26436745f388e07df6b84b5b20a61c9adf')

      4 

/usr/local/Miniconda3-py37_4.8.2-Linux-x86_64/envs/jupyter-apf/lib/python3.6/site-packages/eikon/Profile.py in set_app_key(app_key)

     31     You can get an app key using the App Key Generator (this App is available in Eikon Desktop).

     32     """

---> 33get_profile().set_app_key(app_key)

     34 

     35 

/usr/local/Miniconda3-py37_4.8.2-Linux-x86_64/envs/jupyter-apf/lib/python3.6/site-packages/eikon/Profile.py in set_app_key(self, app_key)

    229             self.logger = self._desktop_session.logger()

    230             self.logger.debug('Init a Desktop session with new app_key')

--> 231self.check_profile()

    232 

    233def set_on_state_callback(self, on_state):

/usr/local/Miniconda3-py37_4.8.2-Linux-x86_64/envs/jupyter-apf/lib/python3.6/site-packages/eikon/Profile.py in check_profile(self)

    352# port number wasn't identified => raise EikonError exception

    353             self.logger.error('Port number was not identified.\nCheck if Eikon Desktop or Eikon API Proxy is running.')

--> 354raise EikonError(-1, 'Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.')

EikonError: Error code -1 | Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.

When I follow (2) above I get:

Eikon: -eikonpid=19640 -EikonProcessId=10616 -HwndComInterop=0x1 "-manifest=C:\Users\kferrite\AppData\Local\Thomson Reuters\Eikon User\Cache\LibraryCache\9.0.52055_GEDTC-212140__EikonContainer.dll.manifest" "-Context=C:\Users\kferrite\AppData\Local\Thomson Reuters\Eikon User\Cache\LibraryCache\Apps\REFINITIVHOLDINGS.EIKON.DATAAPIPROXY\1.1.0.11" /prefetch:1

start node

Arg: C:\Users\kferrite\AppData\Local\Thomson Reuters\Eikon\Y\Bin\Eikonbox.exe C:\Users\kferrite\AppData\Local\Thomson Reuters\Eikon User\Cache\LibraryCache\Apps\REFINITIVHOLDINGS.EIKON.DATAAPIPROXY\1.1.0.11\index.js -TraceLevel=2

[2020-10-19 07:31:58.522|1|api-svc|1|INFO] PA: false

[2020-10-19 07:31:58.526|1|api-svc|2|DEBUG] Waiting for FT

[2020-10-19 07:32:03.524|1|api-svc|1|INFO] FT is ready

[2020-10-19 07:32:03.526|1|api-svc|3|DEBUG] set User Agent

[2020-10-19 07:32:03.533|1|api-svc|1|INFO] Initial port: 9060

[2020-10-19 07:32:03.534|1|api-svc|1|INFO] Port range: 20

[2020-10-19 07:32:03.584|1|api-svc|1|INFO] Listening to port=9060

[2020-10-19 07:32:03.623|1|data-api|1|INFO] [ConfigurationManager]Getting configuration ...

[2020-10-19 07:32:03.930|1|data-api|1|INFO] [ConfigurationManager]Configuration successfully retrieved.

[2020-10-19 07:32:03.931|1|data-api|3|DEBUG] [ConfigurationManager]{"backwardCompatibilityBetaEnabled":true,"currentVersion":"2.6.3","currentWebApiVersion":"1.1.0","dataCenter":"","endPointURL":"https://emea1.apps.cp.extranet.thomsonreuters.biz/Apps/UDF/MSF","handshake":{"enabled":true,"isMandatory":false},"minimalVersion":"0.0.0","minimalVersionRequirementMet":true,"proxyEnabled":true,"rdpAccessEnabled":true,"statusEnabled":true,"streaming":{"enabled":true,"maxConnection":10},"throttling":{"dailyRequestCount":{"enabled":true,"max":10000},"dailyVolume":{"enabled":true,"max":5000000},"queueSize":100,"queueTimeout":120,"requestCount":{"enabled":true,"max":5,"period":1},"volume":{"enabled":true,"max":50000,"period":60}},"udfAccessEnabled":true,"usageTrackingEnabled":true}

[2020-10-19 07:32:03.955|1|data-api|3|DEBUG] [getWsClientOptions]HTTP_PROXY and HTTPS_PROXY environment variables are no set, skipping proxy configuration.

[2020-10-19 07:32:03.986|1|data-api|3|DEBUG] [UdfController][UdfController::create] Creating UDF controller.

[2020-10-19 07:32:03.987|1|data-api|3|DEBUG] [StatusController][StatusController::create] Creating status controller.

[2020-10-19 07:32:03.988|1|data-api|3|DEBUG] [RdpStreamingDiscoveryController][RdpStreamingDiscoveryController::create] Creating RDP Streaming Discovery controller.

[2020-10-19 07:32:03.989|1|data-api|3|DEBUG] [RdpController][RdpController::create] Creating RDP controller.

[2020-10-19 07:32:03.993|1|data-api|3|DEBUG] [HomeController][HomeController::create] Creating index controller.

[2020-10-19 07:32:03.994|1|data-api|3|DEBUG] [HandshakeController][Handshake::create] Creating handshake controller.

[2020-10-19 07:32:03.994|1|data-api|3|DEBUG] [ApiV1StreamingDiscoveryController][ApiV1StreamingDiscoveryController::create] Creating ApiV1StreamingDiscoveryController controller.

[2020-10-19 07:32:03.995|1|data-api|3|DEBUG] [ApiController][ApiController::create] Creating API controller.

[2020-10-19 07:32:04.006|1|data-api|3|DEBUG] [TracingMiddleware]Creating new request tracing middleware.

[2020-10-19 07:32:04.012|1|data-api|3|DEBUG] [SettingsAggregatorService]Getting value for APIPROXY.THROTTLING.STORE from platform setting service

[2020-10-19 07:32:04.017|1|data-api|3|DEBUG] [TracingMiddleware]Creating new request tracing middleware.

[2020-10-19 07:32:04.021|1|data-api|3|DEBUG] [TracingMiddleware]Creating new request tracing middleware.

[2020-10-19 07:32:04.023|1|data-api|3|DEBUG] [TracingMiddleware]Creating new request tracing middleware.

[2020-10-19 07:32:04.030|1|data-api|3|DEBUG] [TracingMiddleware]Creating new request tracing middleware.

[2020-10-19 07:32:04.071|1|data-api|3|DEBUG] [ABFT][ABFT] Applying anti-bruteforce throttling

[2020-10-19 07:32:04.088|1|data-api|1|INFO] [Throttling][RBT] Request-count based throttling has been enabled by configuration.

[2020-10-19 07:32:04.089|1|data-api|3|DEBUG] [Throttling][RBT] Applying request-count limits - 5 request(s) per 1 second(s)

[2020-10-19 07:32:04.091|1|data-api|1|INFO] [Throttling][VBT] Volume-based throttling has been enabled by configuration.

[2020-10-19 07:32:04.093|1|data-api|3|DEBUG] [Throttling][VBT] Applying volume limits - 50000 KB per 60 second(s)

[2020-10-19 07:32:04.103|1|data-api|1|INFO] [WebSocketServer]Creating new WebSocket server instance

[2020-10-19 07:32:04.104|1|data-api|3|DEBUG] [WebSocketServer]WebSocket path is /api/rdp/streaming/pricing/v1/WebSocket. Max simultaneous connections: 10

[2020-10-19 07:32:04.106|1|data-api|1|INFO] [ApiV1WebSocketServerProvider]Creating new WebSocket server instance

[2020-10-19 07:32:04.107|1|data-api|3|DEBUG] [ApiV1WebSocketServerProvider]WebSocket path is /api/v1/data/streaming/pricing/WebSocket. Max simultaneous connections: 10

[2020-10-19 07:32:04.122|1|data-api|3|DEBUG] [SettingsAggregatorService]Got value '{"dailyRequest":"[]","dailyVolume":"[]"}', trying to parse ...

[2020-10-19 07:32:04.123|1|data-api|3|DEBUG] [SettingsAggregatorService]Parsing succeeded !

[2020-10-19 07:32:04.125|1|data-api|1|INFO] [Throttling][DRBT] Daily request-count based throttling has been enabled by configuration.

[2020-10-19 07:32:04.126|1|data-api|3|DEBUG] [Throttling][DRBT] Applying daily request-count limits - 10000 request(s) per day

[2020-10-19 07:32:04.129|1|data-api|1|INFO] [Throttling][DVBT] Daily volume-based throttling has been enabled by configuration.

[2020-10-19 07:32:04.131|1|data-api|3|DEBUG] [Throttling][DVBT] Applying daily volume-based limits - 5000000 KB per day

[2020-10-19 07:32:04.141|1|api-svc|1|INFO] Write port file

[2020-10-19 12:42:53.678|1|data-api|3|DEBUG] [TracingMiddleware]Creating new request tracing middleware.

[2020-10-19 12:42:53.680|1|data-api|3|DEBUG] [TracingMiddleware]Got new incoming request, request id is #b79aac69-bf2d-4178-9c38-d0297542716b.

[2020-10-19 12:42:53.681|1|data-api|1|INFO] [LogRequestDetailMiddleware][Request #b79aac69-bf2d-4178-9c38-d0297542716b] New incoming GET request

[2020-10-19 12:42:53.682|1|data-api|3|DEBUG] [LogRequestDetailMiddleware][Request #b79aac69-bf2d-4178-9c38-d0297542716b] URL: http://localhost:9060/api/status

[2020-10-19 12:42:53.682|1|data-api|3|DEBUG] [LogRequestDetailMiddleware][Request #b79aac69-bf2d-4178-9c38-d0297542716b] Headers: {"host":"localhost:9060","connection":"keep-alive","upgrade-insecure-requests":"1","user-agent":"Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.83 Safari/537.36","accept":"text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9","sec-fetch-site":"cross-site","sec-fetch-mode":"navigate","sec-fetch-user":"?1","sec-fetch-dest":"document","accept-encoding":"gzip, deflate, br","accept-language":"en-US,en;q=0.9"}

[2020-10-19 12:42:53.683|1|data-api|3|DEBUG] [LogRequestDetailMiddleware][Request #b79aac69-bf2d-4178-9c38-d0297542716b] Body: {}

[2020-10-19 12:42:53.685|1|data-api|3|DEBUG] [RefinitivAppsCorsHandlerMiddleware]Generating dynamic CORS module options ...

[2020-10-19 12:42:53.688|1|data-api|3|DEBUG] [StatusController][StatusController::create] Creating status controller.

Python log shows :

Warning: file .portInUse was not found. Try to fallback to default port number. 

This file should be in C:\Users\<username>\AppData\Roaming\Refinitiv\Data API Proxy

Could you verify if this file exists ?

yes it does - it is 9060. Any thoughts @pierre.faurel ? Thanks.