Hello @mikael.lehto,

To me, this does not look familiar among common issues. I see what appears to be the same issue described in this GitHub discussion, I would give this recommendation a try first.

If this does not help, next, I would suggest to verify your installation of EDAPI by reviewing and following Eikon Data API(Python) Troubleshooting | Refinitiv.

Let us know how this works.

Thanks

Hi,

Could you check dependecy version with 'pip list' command and share the result ?

According to the traceback, httpx ssems to be in a wrong version: it should be 0.14.*
(you can force the right version with 'pip install httpx==0.14.3' command)

Thank you Zoya and Pierre! We're checking this with the user and will revert still if it doesn't work.

Hello,

I have now updated httpx to 0.14.3 and h2 to 4.0.0.

Eikon API version 1.1.7

Desktop version:

Unable to get the log file from the troubleshooting guide..... But other steps ok, up until execution of code.

Still getting the same error.

Thanks.

@mikael.lehto

If the error is:

ENABLE_CONNECT_PROTOCOL = SettingsFrame.ENABLE_CONNECT_PROTOCOL

AttributeError: type object 'SettingsFrame' has no attribute 'ENABLE_CONNECT_PROTOCOL'

You need to verify the version of hyperframe library.

The hyperframe should be 5.2 or above which contains ENABLE_CONNECT_PROTOCOL.

    #: The byte that signals SETTINGS_ENABLE_CONNECT_PROTOCOL setting.
    ENABLE_CONNECT_PROTOCOL = 0x08

Hello,

I am actually the one with the problem (not Mikael), and I have now checked that I have hyperframe version 5.2.0. Still does not work.

Here you go:

Traceback (most recent call last):

File "<ipython-input-14-c358c9483937>", line 1, in <module>
runfile('C:/Users/B716548/OneDrive - OP/Scriptit/untitled0.py', wdir='C:/Users/B716548/OneDrive - OP/Scriptit')

File "C:\PR\Anaconda3\lib\site-packages\spyder_kernels\customize\spydercustomize.py", line 827, in runfile
execfile(filename, namespace)

File "C:\PR\Anaconda3\lib\site-packages\spyder_kernels\customize\spydercustomize.py", line 110, in execfile
exec(compile(f.read(), filename, 'exec'), namespace)

File "C:/Users/B716548/OneDrive - OP/Scriptit/untitled0.py", line 1, in <module>
import eikon as ek

File "C:\PR\Anaconda3\lib\site-packages\eikon\__init__.py", line 12, in <module>
from .Profile import *

File "C:\PR\Anaconda3\lib\site-packages\eikon\Profile.py", line 17, in <module>
from .streaming_session import DesktopSession

File "C:\PR\Anaconda3\lib\site-packages\eikon\streaming_session\__init__.py", line 3, in <module>
from .session import *

File "C:\PR\Anaconda3\lib\site-packages\eikon\streaming_session\session.py", line 8, in <module>
import httpx

File "C:\PR\Anaconda3\lib\site-packages\httpx\__init__.py", line 2, in <module>
from ._api import delete, get, head, options, patch, post, put, request, stream

File "C:\PR\Anaconda3\lib\site-packages\httpx\_api.py", line 4, in <module>
from ._client import Client, StreamContextManager

File "C:\PR\Anaconda3\lib\site-packages\httpx\_client.py", line 25, in <module>
from ._dispatch.connection_pool import ConnectionPool

File "C:\PR\Anaconda3\lib\site-packages\httpx\_dispatch\connection_pool.py", line 16, in <module>
from .connection import HTTPConnection

File "C:\PR\Anaconda3\lib\site-packages\httpx\_dispatch\connection.py", line 11, in <module>
from .http2 import HTTP2Connection

File "C:\PR\Anaconda3\lib\site-packages\httpx\_dispatch\http2.py", line 3, in <module>
import h2.connection

File "C:\PR\Anaconda3\lib\site-packages\h2\connection.py", line 23, in <module>
from .events import (

File "C:\PR\Anaconda3\lib\site-packages\h2\events.py", line 14, in <module>
from .settings import ChangedSetting, _setting_code_from_int

File "C:\PR\Anaconda3\lib\site-packages\h2\settings.py", line 20, in <module>
class SettingCodes(enum.IntEnum):

File "C:\PR\Anaconda3\lib\site-packages\h2\settings.py", line 55, in SettingCodes
ENABLE_CONNECT_PROTOCOL = SettingsFrame.ENABLE_CONNECT_PROTOCOL

AttributeError: type object 'SettingsFrame' has no attribute 'ENABLE_CONNECT_PROTOCOL'

@Julius.uotila

From the call stack:

File "C:\PR\Anaconda3\lib\site-packages\httpx\_dispatch\connection_pool.py", line 16, in <module>from .connection import HTTPConnection 

I have checked the source code of httpx 0.14.3 and found that it doesn't have httpx\_dispatch folder.

I found httpx\_dispatch folder in the httpx-0.12.1.

Please check the version again in this directory (C:\PR\Anaconda3\lib\site-packages).

Hello,

Thanks, I have got through that problem now, but I am having a new one as below:

Any help?

1.1.7
2020-11-06 16:27:12,277 P[8664] [MainThread 2488] Error on handshake port 9060 : TimeoutException("TimeoutException on HTTP request: ReadTimeout('')")
2020-11-06 16:27:33,338 P[8664] [MainThread 2488] Error code 500 | Server Error: {"code":500,"message":"connect ETIMEDOUT 159.220.1.19:443","statusMessage":"Internal Server Error"}
2020-11-06 16:27:33,342 P[8664] [MainThread 2488] HTTP request failed: EikonError-Server Error: {"code":500,"message":"connect ETIMEDOUT 159.220.1.19:443","statusMessage":"Internal Server Error"}
Traceback (most recent call last):

File "<ipython-input-6-c358c9483937>", line 1, in <module>
runfile('C:/Users/B716548/OneDrive - OP/Scriptit/untitled0.py', wdir='C:/Users/B716548/OneDrive - OP/Scriptit')

File "C:\PR\Anaconda3\lib\site-packages\spyder_kernels\customize\spydercustomize.py", line 827, in runfile
execfile(filename, namespace)

File "C:\PR\Anaconda3\lib\site-packages\spyder_kernels\customize\spydercustomize.py", line 110, in execfile
exec(compile(f.read(), filename, 'exec'), namespace)

File "C:/Users/B716548/OneDrive - OP/Scriptit/untitled0.py", line 10, in <module>
parameters = {'SDate':'2020-10-05'}

File "C:\PR\Anaconda3\lib\site-packages\eikon\data_grid.py", line 192, in get_data
if result.get('responses'):

AttributeError: 'NoneType' object has no attribute 'get'