I have a client that says he cannot retrieve data from Eikon API in external environment and we validate everything is OK with app key generation, sintax and notebooks.
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@tulio.villalta Eikon Core (and Eikon for Exchanges) variants do not have access to the Eikon Data API - the user would need to upgrade to a variant which provides access to the Eikon Data API. Eikon Core users do still have access to the older COM APIs - you can find out more here - but they are more difficult to use with Python. Best to upgrade for a far superior experience.
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Hi @tulio.villalta,
You will need to provide some more information. What do you mean by "external environment"? When they use the API, does it fail with an error? If so, you will need to provide an example that fails. If not, you will need to provide the code that cannot retrieve data to better understand what they are trying to do.
thanks.
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Hello Nick, thanks for the quick response.
Please see code that client has provided:
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Thanks @tulio.villalta.
Can you provide the following:
- Version of the API. They can do this using: ek.__version__
- Within a browser, have them type the following URL: http://localhost:9000/ping?all
- Have they had success with this application in the past?
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To check if user has a variant of Eikon available for Eikon API, open http://localhost:9000/api/status
If it's OK, response should be : {"statusCode":"ST_PROXY_READY","version":"2.6.3"}
If not, the message will be something like "API Proxy not available ..."
