eikon.eikonError.EikonError: Error code -1 | Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.

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c.aydemir

7 ●1 ●1 ●3

eikon.eikonError.EikonError: Error code -1 | Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.

I'm trying to get timeseries data in my local-django project, however when I'm trying to get the data I got this error message:

eikon.eikonError.EikonError: Error code -1 | Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.

After creating a new app_key, I have write a lite code in Jupyter in order to understand if my connection works well, and this is what I get:

2020-09-03 09:32:22,231 P[5920] [MainThread 28020] Reset a Desktop session with new app_key 
2020-09-03 09:32:22,232 P[5920] [MainThread 28020] Unlock login_event for streaming session 0 due to stop streaming call 
2020-09-03 09:32:22,245 P[5920] [MainThread 28020] Checking port 9060 response : 500 - {"code":500,"message":"Cannot find module \".\"","statusMessage":"Internal Server Error"} 
2020-09-03 09:32:22,246 P[5920] [MainThread 28020] Port 9060 was retrieved from .portInUse file 
2020-09-03 09:32:22,246 P[5920] [MainThread 28020] Try to handshake on url http://localhost:9060/api/handshake... 
2020-09-03 09:32:22,421 P[5920] [MainThread 28020] Response : 200 - {"access_token":"eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJBcGlWZXJzaW9uIjoiMSIsIkFwcEtleSI6Ijc1ZGM2YzkzZjRlNTQ4MTU5OGU0MmI5NDBlZmY2YTJlZGZiODhkNzQiLCJBcHBTY29wZSI6InJhcGkiLCJMaWJyYXJ5TmFtZSI6IkVpa29uIFB5dGhvbiBMaWJyYXJ5IiwiTGlicmFyeVZlcnNpb24iOiIxLjEuNSIsImlhdCI6MTU5OTExODM0MiwiZXhwIjoxNjAwMzI3OTQyfQ.l7lJmXeGNotyvrr0B3j1yJ-CwNYCHLeC2RO1ATbN0FY","expires_in":1209600,"token_type":"bearer"} 
2020-09-03 09:32:22,422 P[5920] [MainThread 28020] Application ID: <my_app_key> 
2020-09-03 09:32:22,422 P[5920] [MainThread 28020] Init a Desktop session with new app_key 
2020-09-03 09:32:22,423 P[5920] [MainThread 28020] Port 9060 on local proxy was detected 
2020-09-03 09:32:22,424 P[5920] [MainThread 28020] entity: TimeSeries 2020-09-03 09:32:22,425 P[5920] [MainThread 28020] payload: {'rics': ['AAPL.O'], 'fields': ['CLOSE', 'TIMESTAMP'], 'interval': 'daily', 'startdate': '2020-07-30T00:00:00', 'enddate': '2020-08-31T00:00:00'}

but I get some data.

However if use the same code in the Django project I get this error

eikon.eikonError.EikonError: Error code -1 | Port number was not identified. Check if Eikon Desktop or Eikon API Proxy is running.

I'm running the django application server on PORT 8080, if I remember well Eikon use the 8000

python manage.py runserver 8080

Thank you for your help.

eikon eikon-data-api workspace workspace-data-api refinitiv-dataplatform-eikon python port-number

Sep 03, 2020 at 07:53 AM

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Answer 1 · 2020-09-11T17:03:12Z

Alex Putkov.1

39.2k ●75 ●11 ●27

@c.aydemir

Thank you very much for your feedback. We believe we identified the root cause of the problem, which manifests with Python 3.8+. The root cause happened to be in the dependencies of Eikon Data APIs for Python library (requests-async, http3 and nest-asyncio).
The problem has been addressed in Eikon Data APIs for Python library v1.1.6, which is now available on PyPI. Would you be so kind as to upgrade eikon module on your machine to v1.1.6 and see if it works? I'd very much appreciate if you could post your experience back on this thread.

Sep 11, 2020 at 05:03 PM

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c.aydemir Sep 21, 2020 at 03:09 PM

Thank you Alex and all! After updating the Eikon API to v1.1.6 the download works fine.

Once again thank you all for your support.

Answer 2 · 2020-09-03T08:17:06Z

jason.ramchandani01

6.7k ●8 ●6 ●7

Hi @c.aydemir What version of Eikon library and Eikon are you using? Some users have been experiencing issues with eikon library 1.1.4/1.1.5 and eikon 4.0.52. Please could you try dropping back eikon library to 1.1.2 (pip install eikon ==1.1.2) and let me know how you get on.

Sep 03, 2020 at 08:17 AM

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Answer 3 · 2020-09-03T08:24:45Z

pierre.faurel

4.3k ●2 ●4 ●5

Hi,

Could you also detail which version of Python you're using ?

Sep 03, 2020 at 08:24 AM

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Answer 4 · 2020-09-03T08:59:23Z

c.aydemir

7 ●1 ●1 ●3

I'm using:

- eikon==1.1.5
- Python 3.8.1

Sep 03, 2020 at 08:59 AM

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jason.ramchandani01 Sep 03, 2020 at 01:22 PM

@c.aydemir have you had a chance to try with eikon v1.1.2? thx

c.aydemir jason.ramchandani01 Sep 03, 2020 at 01:40 PM

Yes, but it doesn't work.

This is the error that I get:

Error on checking port 9000 : HTTPConnectionPool(host='localhost', port=9000): Read timed out. (read timeout=20.0)
Error on checking port 9000 : HTTPConnectionPool(host='localhost', port=9000): Read timed out. (read timeout=20.0)
Error on checking port 36036 : HTTPConnectionPool(host='localhost', port=36036): Max retries exceeded with url: /api/v1/data (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x0E574460>: Failed to establish 
a new connection: [WinError 10061] No connection could be made because the target machine actively refused it'))
Error on handshake port None : Failed to parse: http://localhost:None/api/handshake
2020-09-03 11:52:00,037 P[33520] [Thread-1 29232] Error: no proxy address identified.
Check if Eikon Desktop or Eikon API Proxy is running.
2020-09-03 11:52:00,038 P[33520] [Thread-1 29232] Port number was not identified, cannot send any request
2020-09-03 11:52:00,038 P[33520] [Thread-1 29232] Port number was not identified.

jason.ramchandani01 c.aydemir Sep 03, 2020 at 01:43 PM

@c.aydemir Can i ask again what version of Eikon you are running? thx

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Answer 5 · 2020-09-11T18:32:14Z

pierre.faurel

4.3k ●2 ●4 ●5

Hi,

eikon 1.1.6.post1 was just released and is available on pypi.org.

You can update with "pip install --upgrade --no-cache-dir eikon"

It should fix issues with Python 3.8

Sep 11, 2020 at 06:32 PM

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Answer 6 · 2020-09-24T07:56:17Z

HH

1 ●0 ●0 ●0

The combination Python 3.8.5, Python library v1.1.6.post2 and Eikon desktop v4.0.52 is not working for me.

Sep 24, 2020 at 07:56 AM

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pierre.faurel Sep 24, 2020 at 08:59 AM

Hi,

One dependency introduced a breaking change last Monday: httpx 0.15

If you have this version, a workaounr is to downgrade to 0.14.2 (pip install httpx==0.14.2)

An eikon 1.1.6.post3 will published soon to fix it

Answer 7 · 2020-09-24T09:54:47Z

HH

1 ●0 ●0 ●0

Hi @pierre.faurel downgrading to httpx v0.14.2 solved my issue. (pip install httpx==0.14.2)

Sep 24, 2020 at 09:54 AM

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