Hi @Paco Sebastian.Sunico

Please ask client to restart their PC + Eikon Desktop.

Please also refer them to https://developers.refinitiv.com/article/eikon-data-apipython-troubleshooting-refinitiv

Are you using CodeBook ? I think it maybe due to extended idle time.

Please try to restart CodeBook instance.

File > Hub Control Panel > Stop My Server and then close the CodeBook app.

Then try to re-launch the CodeBook app again.

Hi, thank you for your reply. This is what I got from my client.

No i am not using notebook.

I am running python scripts on my local PC. The moment it starts executing I am getting this error message

For reference, this is the full script I am using:

ek.set_app_key('xxxxxx')

begin= pd.Timestamp('2020-07-10', tz='CET')

#gets ts using eikon api

def get_eikon(name, freq, begin):

try:

df = ek.get_timeseries([name],

start_date= begin.strftime('%Y-%m-%d '),

interval=freq)

df= df[df['COUNT']!=-1]

except:

print('get_eikon: '+name+' could not be found')

df= pd.DataFrame()

return df.tz_localize('UTC').tz_convert('CET')

get_eikon('TFMBQM1', 'hour', begin)

This has been functioning smoothly for months now until a few days ago.. did something change from your side?

BR

Panos

@chavalit.jintamalit Thanks for your help, as per the client, that resolved the issue.