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aquilesjlp300 avatar image
98 ●10 ●21 ●27

Eikon error: "A Javascript error occurred in the main process"

This type has been occurring in the past weeks. What could be the reason?

Does this has to do with an automatic restart needed by the application to run properly?


The uncaught exception also said:
Error: ERR_TIMED_OUT

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2 Answers

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Jirapongse avatar image
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@aquilesjlp300

If the problem happens again, I think that you should directly contact the Eikon support team via MyRefinitiv to investigate the issue. They may need to analyze the Eikon log files to verify the problem.

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aquilesjlp300 avatar image aquilesjlp300

Got it! Will do so next time it happens. Thanks for your valuable suggestion!

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chavalit-jintamalit avatar image
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Hi @aquilesjlp300

What API you are using? Is it Eikon Data API(Python)?

Can you show your API call which reproduces the issue?

For example: 
df,e = ek.get_data('IBM.N','BID')
df
Thanks.
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aquilesjlp300 avatar image aquilesjlp300

Yes is Eikon Data API (Python).

I didn't run any commands this time, but I left the app running on my machine and then that error appeared. After that window popped up, I couldn't make any requests. I had to close it down, re-enter my credentials to start Eikon again and then the requests began to run smoothly as always.

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