Hi @mohammed.3rar95,

As you have registered on this portal with a private email, we are not able to tell if you are a customer, or to help you by involving your Refinitiv account team.

They would be your conduit, toward obtaining or restoring missing, keys for products that you own.

If you are a Refinitiv customer, please contact your Refinitiv account manager so they are able to best assist you.

If you are not a customer, but would like to find out more about one or more of our product offerings, Refinitiv Sales and Marketing will be best able to assist you in this, please use the link included to contact.