Hello @Christoph,

I do not know this, as this forum is dedicated to API related questions and discussions, and the members of the forum are developers, the moderators are APi experts.

As was mentioned above, the content queries should be referred to Refinitiv Helpdesk.

However, I would expect that the agreement, under which the Eikon is given to universities and students may differ from the support that paying customers are receiving under product contract that includes full support, and content support is part of it.

Reference data may not, in a generic case be provided free of fee, and as Refinitiv Helpdesk has advised in this case that your content inquiry goes under the chargeable category, I would follow their lead on this matter.

I think that the best contact for finding out the specifics of how the support is arranged for your school is the source of your Eikon, i.e. your school, so would suggest contacting them to find out if there is an arrangement in place for you to obtain the content that you require, in the event that the content can not be provided to you free.

I hope this helps.

Hi, Please raise this with the Refinitiv helpdesk, this is not an API question.

Hi James, I already contacted the helpdesk support. But due to the fact I need the data for my master thesis and I am a student they are unwilling to provide me help.

Unfortunately, this forum is solely for the Datastream client API. I would speak with the helpdesk again.

If you use the normal Datastream Excel ‘RIC’ codes return no value. But you can use ‘ISIN’. You may want to check this tutorial: https://uufinancedata.files.wordpress.com/2017/11/eikon1.pdf customwritingcompany to find an answer.