Hello all,

I am receiving an error when attempting to run the Resolve Results API call. The response I get from both Postman and my application code states that the request is bad and "Resolution of results request has failed, please check that all required fields are supplied and valid."

Here is a sample of the JSON I am sending:

{
    "reasonId": "0a3687d0-611f-16a6-984b-1dc60000022c",
    "resolutionRemark": "",
    "resultIds": [
        "0a3687d0-693a-1627-9a69-6256013e83e4"
    ],
    "riskId": "0a3687d0-611f-16a6-984b-1dc600000230",
    "statusId": "0a3687d0-611f-16a6-984b-1dc600000231"
}

I noticed this did not exactly match the format provided in the Postman collection, so I attempted to resend the same data with the same JToken order provided in documentation:

{
    "resultIds": [
        "0a3687d0-693a-1627-9a69-6256013e83e4"
    ],
    "statusId": "0a3687d0-611f-16a6-984b-1dc600000231",
    "riskId": "0a3687d0-611f-16a6-984b-1dc600000230",
    "reasonId": "0a3687d0-611f-16a6-984b-1dc60000022c",
    "resolutionRemark": ""
}

There are multiple results per match I am attempting to resolve. Do they all need to be resolved at once? If so, changes might need to be made to our system to resolve the entire case rather than individual matches.

Thank you,

Mark Kalgren