For a deeper look into our Eikon Data API, look into:

Overview |  Quickstart |  Documentation |  Downloads |  Tutorials |  Articles

question

Upvotes
Accepted
a.prate avatar image
1 ●0 ●1 ●3

Eikon Data API for mac shuts down after 5 sec

I have an issue using the Eikon Data API on my mac. It opens 5 seconds then shut down with no message. Here is an extract of the log :
```
Bootstrap: Download Platform config failed
Bootstrap: { Error: Net request was unsuccessful: Internal Server Error.
at req.then (/Applications/Eikon API Proxy.app/Contents/Resources/app.asar/src/df-core/src/net/index.ts:50:43)
at <anonymous>
at process._tickCallback (internal/process/next_tick.js:109:7) code: 500, serverMessage: ‘Internal Server Error’ }
heartbeat committed: 200, OK
{ Response:
{ Heartbeat:
{ network: ‘1’,
region: ‘emea1’,
url: ’http://emea1.heartbeat.cp.thomsonreuters.com'} } }
```

- tested on macOS Mojave then Catalina
Macbook pro 2017, 2,3Ghz i5, 16GB

- Eikon Data API 1.0.102 (uninstalled - Reinstalled several times)

- mac restarted several times

eikoneikon-data-apiworkspaceworkspace-data-apirefinitiv-dataplatform-eikonpythonmac-os
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.

2 Answers

Upvotes
Accepted
august.guillen avatar image
71 ●0 ●0 ●1

Hi @a.prate


Try to run the following command from Terminal (please note 2 minuses before resetCache):


/Applications/Eikon\ API\ Proxy.app/Contents/MacOS/Eikon\ API\ Proxy --resetCache


This will empty cache located in Library/Application Support/Eikon API Proxy folder.

Then reboot your machine and see if the issue will persist.

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.

Upvotes
chavalit-jintamalit avatar image
18k ●21 ●12 ●20

Hi @a.prate

It seems like a machine-specific issue.

If it is reproducible, please contact Refinitiv Helpdesk at https://my.refinitiv.com/

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.

a.prate avatar image a.prate

Already done, and they sent me here... (ticket 08086195 )

chavalit-jintamalit avatar image chavalit-jintamalit a.prate

Hi @a.prate

My senior colleague notified helpdesk to work on your case no. 08086195 with an appropriated technical support group.

a.prate avatar image a.prate chavalit-jintamalit

Hello, We still have no news from them...

Click below to post an Idea Post Idea