Hi Guys,

Sorry for the delayed response. IT guys at IG have solved a problem I am facing with. Thank you so much for all your advice and help !

Thanks, Jun Ishikawa

Hello @junichi.ishikawa

Could you please run the "pip list" command and give me the result? The "pip list" command will list all installed packages in your current environment.

Did you install eikon module in the same Python (or Conda) environment that Jupyter is installed?

@junichi.ishikawa

Do you have multiple versions of Python in your environment? How did you set the Python's Scripts folder to the PATH environment variable?

Please run the following commands in your Command Prompt and give me the results

• pip -V
• python -V
• python -c "import sys; print(sys.path)"

You can try to run "pip install eikon" under Jupyter to install eikon module.

Hi @junichi.ishikawa-san,

Can you try the following command in sequence please?

pip install eikon

pip show eikon

python
import eikon as ek
print(ek.__version__)

Please see this screenshot.

Hello @junichi.ishikawa

It seems you have two versions of Python installed in your machine

1. The official Python 3.7.4
2. The Anaconda Python distributor

Which Python that you have run Jupyter and encounters the problem? Could you please give me the following screenshots? Did you run commands in Anaconda Prompt?

1. A screenshot that shows how you run jupyter notebook command
2. A screenshot that shows how you import Eikon module and error messages

Additionally, I highly suggest you read and try the Setting up a Python development environment page.