After investigation the root cause of the issue was determined to be that client's application was attempting to reconnect too quickly after a disconnect and the previous session was still active on the northbound side. Delaying the reconnect for approx 5 seconds solved the issue.

When you say 'while my application running' - does this mean you login successfully and then later on during the runtime - you get this error? Or is it during the login phase?

Also, check that you set takeExclusiveSignOnControl to True when requesting your Tokens from the EDP Auth Gateway.

I recommend you raise a support ticket via My.Refinitiv Support - so they can check if their is an issue with the EDP in Cloud system. When you raise the ticket, please ensure you provide a full log of the message flow between your application and the EDP Gateway & Server - this will help there diagnosis.

Yes after successful login we are receiving this status message.

Yes, we keep takeExclusiveSignOnControl to True while requesting tokens.

I am afraid we do not put all the messages in the log we do keep refresh token and login messages. I believe that should be enough to identify ExceedLoginCount issue.

Hi @cbhavsar

Thanks for the clarification.

Please make this point clear - i..e that you receive the error during runtime after a successful login - when you raise a ticket with the support team and attach any messages that you have logged for the failure scenario.