{"ID":2,"Type":"Status","Key":{"Service":"IDN_RDF"},"State":{"Stream":"Closed","Data":"Suspect","Code":"AlreadyOpen","Text":"Request Rejected: Channel not logged in."}}
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Hi @james_molohon,
You can find more details around the status message within the documentation: https://docs-developers.thomsonreuters.com/1549028126279/14977/#page/Messages%2FStatusMsg.html.
What might be happening is that the server is logging you out. In order for you to maintain an active/live connection is to pay attention to the Ping/Pong protocol used. That is, the server will periodically send you a ping message which will require applications to acknowledge by sending a Pong. The documentation will outline this in more detail.
Hope this resolves your issue.
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Hi @james_molohon,
The status indicates that you have not successfully logged in to Websocket Service. Refer to the Quick start (https://developers.refinitiv.com/en/api-catalog/refinitiv-real-time-opnsrc/refinitiv-websocket-api/quick-start#connecting-to-refinitiv-real-time-optimized) for instructions.
Thanks for your quick response. Is there any additional information available about the Code or Text properties? What possible scenarios would cause this error? I use the same login command and it works most of the time, but recently I'm finding this message in the application logs.
