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Eikon desktop keep popup below error window and kill the my data download via python API
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From the picture, it looks like to be the About page in Eikon.
First, please contact the Eikon support team via Get Support to verify the problem.
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Hi,
per the screenshot attached, my got the error window popup when I am using eikon.
After the this error window appeared, the api proxy 9000 shut down, and I can not using python api for data downloading.
I also checked C:\ProgramData\Thomson Reuters\Eikon Data\Logs, but does not sounds help.
Could anyone kindly advised what the next steps are.
many thanks,
Glen GUO
