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stephen_sweeney avatar image
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RFA connection failure

Since 10/1/2018 we have been getting the below error after 4:20 daily. After there error happens all calls to Reuters fail until we restart our server. Could someone suggest a solution.

2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) Exception in thread "fastCalculationEngine::calcSession Session EventQueueGroup" 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) java.lang.NullPointerException 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.ssl.api.java.Pt1beEncoder.encodeOpen(Pt1beEncoder.java:87) 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.ssl.api.java.JavaSapiSubscriber.encodeImageReq(JavaSapiSubscriber.java:390) 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.ssl.api.java.JavaSapiSubscriber.postMsg(JavaSapiSubscriber.java:277) 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ssl.SSLSubscription.sendOpen(SSLSubscription.java:44) 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ssl.SSLSubscription.requestWatchlistEntry(SSLSubscription.java:96 ) 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ssl.SSLWatchlistEntry.makeRequest(SSLWatchlistEntry.java:47) 2018-10-03 17:02:58,576 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.WatchlistEntry.processThrottleTask(WatchlistEntry.java:222) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.ThrottleCountEventQueue.enqueue(ThrottleCountEventQueue.java:46) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.SubHandler.makeEntitledRequest(SubHandler.java:137) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.SubHandler.processSubOpenReqMsg(SubHandler.java:111) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ConnectionImpl.processSubReqMsg(ConnectionImpl.java:632) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.connection.ConnectionImpl.processRequestMessage(ConnectionImpl.java:547) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.RequestMessage.dispatch(RequestMessage.java:24) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.RequestProcessor.enqueue(RequestProcessor.java:19) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.RequestMessage.send(RequestMessage.java:59) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataSvcGroup.makeSubRequest(MarketDataSvcGroup.java:338) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataWatchlistEntry.transitionToRecovery(MarketDataWatchlistEnt ry.java:347) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataWatchlistEntry.open(MarketDataWatchlistEntry.java:30) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataSubscriberEventSourceHandler.processSubOpenReqMsg(MarketDa taSubscriberEventSourceHandler.java:115) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.session.MarketDataSubscriberEventSourceHandler.processRequestMessage(MarketD ataSubscriberEventSourceHandler.java:56) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.RequestMessage.dispatch(RequestMessage.java:24) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueImpl.dispatchFromGroup(EventQueueImpl.java:154) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatchFromList(EventQueueGroupImpl.java:254) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatchNormalHighLow(EventQueueGroupImpl.java:16 0) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatchABACAB(EventQueueGroupImpl.java:133) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatch(EventQueueGroupImpl.java:64) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueGroupImpl.dispatch(EventQueueGroupImpl.java:105) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.EventQueueDispatchThread.runImpl(EventQueueDispatchThread.java:29) 2018-10-03 17:02:58,577 INFO [STDOUT] (fastCalculationEngine::calcSession Session EventQueueGroup) at com.reuters.rfa.internal.common.InterruptibleThread.run(InterruptibleThread.java:30)

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1 Answer

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Jirapongse avatar image
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@stephen_sweeney

Normally Developer Community Forum is for how-to/general questions but your question seems to be more complex and requires investigation e.g. review source code, configuration, try to reproduce the problem etc.

I recommend you raise a query through the premium support service if you are already a named user of that service. The named users should see a link "Contact Premium Support" when they access the API page on the developer portal.

For any difficulties submitting the query to us, please contact your local Refinitv's account team.


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