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h.kim avatar image
3 ●0 ●0 ●2

"You will need a new app to open this reuters" message

Hi,

I am interested in using .net Eikon API to retrieve realtime Fx data.

I have downloaded the sample app on https://developers.refinitiv.com/en/api-catalog/eikon/-net-apis-for-use-in-custom-applications/download

However, when I get to run this app, I get "You will need a new app to open this reuters" pop up.

Why do I get this and how can I run this sample application successfully?

Regards,

Hee-Tae

eikoneikon-data-apiworkspaceworkspace-data-apirefinitiv-dataplatform-eikonpython
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Zhenya Kovalyov avatar image Zhenya Kovalyov

@h.kim could you attach the screenshot of the message? the message is nothing i can recognise. Could you also confirm that you have Eikon installed and running?

h.kim avatar image h.kim Zhenya Kovalyov

Hi,

I am getting the following.

I am not running Eikon on my machine. Is this required?

capture.png (4.2 KiB)
Zhenya Kovalyov avatar image Zhenya Kovalyov h.kim

@h.kim yes, as it is the Eikon desktop API, you will have to have Eikon up and running in order to use this API.

2 Answers

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Zhenya Kovalyov avatar image
4.6k ●26 ●7 ●22

It is a generic windows error that occurs because Eikon is not installed on your machine.

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h.kim avatar image h.kim

ok i understand. Is there any other way or any other APIs that I can use without requiring Eikon running on the same machine

Zhenya Kovalyov avatar image Zhenya Kovalyov h.kim

there are, but I can only recommend contacting your account manager to figure out the suitable solution. I will send you an email with the details.

h.kim avatar image h.kim Zhenya Kovalyov

thank you very much for your help

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Gurpreet avatar image
13k ●32 ●12 ●18

@h.kim I just downloaded and ran the sample. It compiles and works fine. You will need Eikon installed on your local machine, for it to run.

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