Hello again @yakirhersko,

We have discussed the approach and have confirmed that:

REDI API cannot be used from a Windows Service. It needs to be run by a Windows user where it is coupled to the user’s session, that must be active and running in the REDI application.

Hope this clarifies,

-AHS

Hello @yakirhersko,

For us to be able to help, please try to give us as much information as you can, describe in detail what are you doing with REDI API, if you are able, please include the code.

Thanks,

-AHS

When I use the API from windows service, the redi+ application disconnected and it seems that the Redi API blocked that access. for example, The Redi+ application disconnect in the following line:

Hello @yakirhersko ,

Are you running C#? Windows version? Framework version?

Is it one of TR included examples, or your custom code?

Is this same code running successfully as console app? windows app? And only choking up as service? Or it has started out as service you have not tried running it otherwise?

Is service a new project "windows service", or using a service wrapper, if a wrapper, which one?

Any other useful info to understand and reproduce exactly what you are seeing?

If possible, please zip and attach to the question.

We aim to help

Thanks

-AHS

Hi all,

Yakir has asked for someone to call his colleague, Hanan (phone number provided by email) to answer these queries and explain. I will forward his email to Redi API distribution list.Thank you very much and best wishes,

Arabela