@girija.g6
Are you using Thomson One product? If you need help with using Thomson One product, please contact Thomson Reuters Helpdesk by either calling the Helpdesk number in your country or by following the link below.
https://mytr.thomsonreuters.com/content/mytr/en/productsupport.html
This forum is for software developers using Thomson Reuters APIs. Thomson One product is not covered on the forums because it doesn't provide any public API capabilities.