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Hi,
we tested the connection with the Pilot environment, everything worked fine. Now we want to move to LIVE and we are experiencing some problems. Creating a new case works, but if we want to start the screening or retrieve the new case's details, the API returns a 401 error.
Please contact me directly for details, thanks!
BR,
Andreas Kappler
@andreas.kappler Can you please let us know if the issue has been resolved or you need further assistance on this?
I just want to check if you have updated the new case-system-id before you start screening the case.
Thanks
Rakesh
Thanks for your reply!
Yes, the same code is actually working fine in the PILOT environment.
Can I send you the requests we generate and the responses from the API directly via mail? Thanks!
@ andreas.kappler,
Before we get into the code is there an id created for you ?
If not please write a mail to GRC.WC.Admin@thomsonreuters.com
Thanks
Rakesh
Hi @andreas.kappler,
Could you please check the group used to screen the case.We need to check if that group has permissions for screening.
Hope this helps
Thanks
Rakesh
