For a deeper look into our World Check One API, look into:

Overview |  Quickstart |  Documentation |  Downloads

question

Upvotes
1 1 2 6

HSBC - Urgent Issues with timeouts in production and Development Environment

Hi, today we are having several issues (timeout) with the transactions that affects our local operation.

The services take more than 40 seconds to response and all the requeriments finish with timeouts.

Please we need to solve this as soon as possible.

Thanks.

world-checkworld-check-onetime-out
icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.

Upvotes
526 2 2 3

Hi @jcgarcia,


could you please first check the latency to our servers?

Ping rms-world-check-one-api-pilot.thomsonreuters.com

Ping rms-world-check-one.thomsonreuters.com

Would you please post the results?

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.

Upvotes
1 0 1 0

Due to an outage of the Thomson Reuters Developer Community email notification system from 2:30 PM CDT on November 29th until 9:00 AM CDT on November 30th we are posting to all questions updated during this timeframe in order to ensure all customers receive all relevant email updates. Please review this question, and its associated answers, in order to ensure you are aware of any possible updates that may have occurred during this outage. We apologize for the delay and any inconvenience this has caused.

Matthew Logterman, J.D.

Sr. Product Manager, Thomson Reuters Developer Community

icon clock
10 |1500

Up to 2 attachments (including images) can be used with a maximum of 5.0 MiB each and 10.0 MiB total.

Click below to post an Idea Post Idea