Hello @burnwal.bikash

Can you telnet on the machine running the RFA application to the Reuters server with the sever name and the port specified in the xml file successfully?

If “Connecting To <server>...Could not open connection to the host, on port <port>: Connect failed” is shown. The server may be down, please contact Thomson Reuters Account team. Otherwise, the application may not be able to reach the server/port due to network/firewall problem, please contact your Network’s admin.

If you can telnet to Reuters server successfully, RFA Java trace log when the problem occurs is required for investigating the problem.

You can enable RFA Java trace log by setting ipcTraceFlags=7, mountTrace=true and logFileName to be the log file. The default path of the log file is the application run directory. For example:

 <entry key="mountTrace" value="true"/>
 <entry key="ipcTraceFlags" value="7"/>
 <entry key="logFileName" value="rfa.log"/>

Hi,

I did the telnet check and I am able to connect to the server, so I am failing to understand the reason why the binding is failure.

As you have mentioned that I can enable the trace but how:

1. Do I need to create a log file under the app directory and use the details as below:

<entry key="mountTrace" value="true"/>

<entry key="ipcTraceFlags" value="7"/>

<entry key="logFileName" value="rfa.log"/>

2. do we have a log file which we can use and put the above trace details to debug the issue.

Thanks,

Bikash

Hi,

No I was not able to review the log as I am not clear to which file I should be putting those trace details so that when I start the RFA related services I can see/monitor the details and get the information.

Can you help.

Thanks,

Bikash

Hello @burnwal.bikash

Do you mean you do not know which file you should add ipcTraceFlags=7, mountTrace=true and logFileName to be the log file?

If so, these configuration parameters should be put in the same node that contains the server name/port where the application connects to. The node is in the xml file that the application reads to load RFA configuration.

For example: The application connects to adsserver port 14002 specified in node consConnection. Hence, the configuration parameters should be put in consConnection node as shown below.

<node name="consConnection">
      <map>
           <entry key="connectionType" value="RSSL"/>
           <entry key="serverList" value="localhost"/>
           <entry key="portNumber" value="14002"/>
           <entry key="mountTrace" value="true"/>
           <entry key="ipcTraceFlags" value="7"/>
           <entry key="logFileName" value="rfa.log"/>
      </map>
 </node>   

If you do not know which file the application reads to load RFA Configuration, you should contact the development team who develops this application.

Hi,

Thanks for the prompt answer. Now I know where to put those log details.

Thank you,

Hi,

Please see the attached file which I have modified to generate the log trace. After starting the services I could not see any log file being generated in the application directory or any such possible directory.

Can you advice the reason for this. Do I need to change anything for the trace file to be generated.

Thanks,

Bikashrfa-configuration.zip

Hello @burnwal.bikash

I have tested the given configuration, the RFAJ trace log file can be generated according to the trace log configuration in the node named “ssl” that you have added. It is possible that the application does not read this node.

Apart from “ssl” node, the remaining sessions point to the following connection node names:

• ssl_selectfeed
• rssl_selectfeed
• rssl
• ssl_test
• ssl_test2
• morningstar_ssl,
• morningstar_rssl
• ReplayConnection

Hence, I suggest you add ipcTraceFlags=7, mountTrace=true and logFileName=rfa_<connection_node_name>.log in the all connection nodes above. For example, in the node named “rssl”

<node name="rssl">
                <map>
                  <entry key="connectionType" value="RSSL"></entry>
                   ...
		  <entry key="ipcTraceFlags" value="7" />
                 <entry key="logFileName" value="rfa_rssl.log" />
                 <entry key="mountTrace" value="true" />
                </map>
</node>

This will make sure that the RFAJ trace log file will be generated regardless the application reads which connection node.

If the log file is not still generated after you add trace log configuration parameters to the remaining connection nodes, it is possible that the application reads RFA configuration from another file or another way. Hence, you should contact the development team/support who takes care of this application to ask about where the application reads RFA configuration and how to update the RFA configuration read by the application.

Hi,

Thanks for the details. I was able to generate the log trace but my problem still persists as I could not find much details inside it like which Reuters RFA jar is being used to connect to the Reuters server.

Thanks,

Bikash

Hello @burnwal.bikash

Could you attach RFA log trace file when the problem occurs? Then, we can analyze it to find out why your application cannot connect to the ADS server.