Hi @stephen.davidson,

The GET resolutionToolkit endpoint returns all the resolution IDs for a given group.

Below the resolution array has all the resolution fields returned from the toolkit.

Hope this helps,

Brian

statusId": "75ee5dec-cae6-421a-ba38-2ad5a5c98ace" is "POSITIVE"

"riskId": "0c14e442-b860-43e0-82b7-93b884fccbf9" is "HIGH"

"reasonId": "84595c00-6528-4fc8-9dad-38223d53e134" is "Full Match"

SEQ-5b

    "resultId": "0a3687d0-5a47-1e47-9693-6c1200001710",
    "referenceId": "e_tr_wci_891256",
    "matchStrength": "EXACT",
    "matchedTerm": "Nadia Patricia ESPARRAGOZA GASTELUM",
    "submittedTerm": "Nadia Patricia Esparragoza Gastélum",
    "matchedNameType": "PRIMARY",
    "secondaryFieldResults": [],
    "resolution": {
      "statusId": "75ee5dec-cae6-421a-ba38-2ad5a5c98ace",
      "riskId": "0c14e442-b860-43e0-82b7-93b884fccbf9",
      "reasonId": "84595c00-6528-4fc8-9dad-38223d53e134",
      "resolutionRemark": "note on resolve",
      "resolutionDate": "2017-03-22T10:22:44.085Z"
    },
    "resultReview": {
      "reviewRequired": false,
      "reviewRequiredDate": "2015-06-17T00:00:00.000Z",
      "reviewRemark": "review note",
      "reviewDate": "2017-03-22T10:23:05.580Z"
    },

Here is the resolution toolkit - SEQ-1f

{
  "groupId": "418f28a7-b9c9-4ae4-8530-819c61b1ca6c",
  "providerType": "WATCHLIST",
  "resolutionFields": {
    "statuses": [
      {
        "id": "75ee5dec-cae6-421a-ba38-2ad5a5c98ace",
        "label": "POSITIVE",
        "type": "POSITIVE"
      },
      {
        "id": "37371e33-9b64-427c-9f0f-284e2e8c4d27",
        "label": "POSSIBLE",
        "type": "POSSIBLE"
      },
      {
        "id": "36604ead-d000-4111-ae10-e23d2bcfc7db",
        "label": "FALSE",
        "type": "FALSE"
      },
      {
        "id": "a3e41773-23fb-4a03-84d6-e485126e071b",
        "label": "UNSPECIFIED",
        "type": "UNSPECIFIED"
      }
    ],
    "risks": [
      {
        "id": "d7784825-91ec-4b96-8327-60a5463bb877",
        "label": "UNKNOWN",
        "type": null
      },
      {
        "id": "a50188e8-5a62-406d-86d7-b542020aa820",
        "label": "MEDIUM",
        "type": null
      },
      {
        "id": "11ea8449-d365-475e-9a7b-532fc38cab7e",
        "label": "LOW",
        "type": null
      },
      {
        "id": "0c14e442-b860-43e0-82b7-93b884fccbf9",
        "label": "HIGH",
        "type": null
      }
    ],
    "reasons": [
      {
        "id": "fd84450b-5a90-4b41-b37e-ff013f387411",
        "label": "No Match",
        "type": null
      },
      {
        "id": "84595c00-6528-4fc8-9dad-38223d53e134",
        "label": "Full Match",
        "type": null
      },
      {
        "id": "e44c1055-e6ef-43f9-8f27-fc9d7826d0a5",
        "label": "Possible Match",
        "type": null
      },
      {
        "id": "fdeea5c4-fe58-423b-a890-8cb67386813d",
        "label": "n/a",
        "type": null
      }
    ]
  },
  "resolutionRules": {
    "75ee5dec-cae6-421a-ba38-2ad5a5c98ace": {
      "reasons": [
        "84595c00-6528-4fc8-9dad-38223d53e134"
      ],
      "remarkRequired": false,
      "reasonRequired": true,
      "risks": [
        "a50188e8-5a62-406d-86d7-b542020aa820",
        "0c14e442-b860-43e0-82b7-93b884fccbf9",
        "11ea8449-d365-475e-9a7b-532fc38cab7e"
      ]
    },
    "a3e41773-23fb-4a03-84d6-e485126e071b": {
      "reasons": [
        "fdeea5c4-fe58-423b-a890-8cb67386813d"
      ],
      "remarkRequired": false,
      "reasonRequired": true,
      "risks": [
        "d7784825-91ec-4b96-8327-60a5463bb877"
      ]
    },
    "36604ead-d000-4111-ae10-e23d2bcfc7db": {
      "reasons": [
        "fd84450b-5a90-4b41-b37e-ff013f387411"
      ],
      "remarkRequired": false,
      "reasonRequired": true,
      "risks": [
        "d7784825-91ec-4b96-8327-60a5463bb877"
      ]
    },
    "37371e33-9b64-427c-9f0f-284e2e8c4d27": {
      "reasons": [
        "e44c1055-e6ef-43f9-8f27-fc9d7826d0a5"
      ],
      "remarkRequired": false,
      "reasonRequired": true,
      "risks": [
        "a50188e8-5a62-406d-86d7-b542020aa820",
        "d7784825-91ec-4b96-8327-60a5463bb877",
        "0c14e442-b860-43e0-82b7-93b884fccbf9",
        "11ea8449-d365-475e-9a7b-532fc38cab7e"
      ]
    }
  }
}

Hi Brian,

Many thanks for that - I discovered the resolution toolkit this morning and it all makes more sense now!

Unfortunately, when I examine a Positive match in my results, the resolution StatusId does not match any of the Ids in ResolutionFields - Statuses - can you assist?

Also, when I try to resolve some results, I'm getting the following error:

"{""error"":""RESOLVE_RESULTS_FAILED"",""cause"":""Resolution of results request has failed, please check that all required fields are supplied and valid.""}"

I'm passing in the following:

A case system id of "0a3687d0-5a7f-1b6c-96ad-f7680000055e"

and a resultsResolutionAction of

(0): {[reasonId, 0a3687d0-5a7f-10b1-96a1-40e80000000e]}
(1): {[resolutionRemark, Test]}
(2): {[resultIds, System.String[]]}
(3): {[riskId, 0a3687d0-5a7f-10b1-96a1-40e800000012]}
(4): {[statusId, 0a3687d0-5a7f-10b1-96a1-40e800000016]}

where the results to be resolved is an array containing a single value:

(0): "0a3687d0-5ab3-1a16-96ad-f7690000139e"

Any ideas? I've checked the Ids and they are valid as far as I can see.

Many thanks again

Hi @stephen.davidson,

You need to be sure you point your group-id to the group you're using.

In Postman, if you set the group-id to the group you are using, then run the GET resolutionkit, you'll get the IDs for that group. Every group with have it's own resolution IDs.

I posted "groupId": "418f28a7-b9c9-4ae4-8530-819c61b1ca6c", which returns the IDs for the default group out-of-the-box.

Hope that helps,

Brian

Hi Brian,

Hopefully that has fixed it.

Unfortunately, I get an error everytime I try and access the Case Manager from your web front-end - would you be able to take a look?

Thanks

Hi @stephen.davidson,

The Case Manager issue is being address, sorry for the inconvenience.

I'll let you know when it's working again.

Brian

Hi @stephen.davidson,

The Pilot system is working properly again...please try again

Thanks,

Brian

Hi Brian,

Thanks for the update.

Hopefully you can help with the current issue - I can retrieve a list of results with a caseSystemId but am still having issue with resolving them:

it looks like we have multiple groups attached to our account. I have to specify a group id when I call the ResolutionToolkit method - is there any way to tell which group a caseSystemId is associated with?

do I have to do anything after I've called the Resolution method? I notice that I can update a case using the Cases2 method - do I need to call that?

Thanks

Hi @stephen.davidson,

Use SEQ-5a Fetch Full Case Details...it has the group in which the case is located.

There's nothing to do after you call the resolve results SEQ-5e (other than to check it in WC1 app, if you like)

Brian

Hi Brian,

Sorry for all the questions - hitting a brick wall here.

I've re-checked the Ids that I'm retrieving from the ResolutionToolkit and the correct values appear to be being passed into the Resolution method - any ideas?

My caseSystemId is "0a3687cf-5ac7-198c-96be-d9e70000048a"

and I'm passing in the following values:

(0): {[resultIds, System.String[]]}
(1): {[riskId, 0a3687d0-5a7f-10b1-96a1-40e800000012]}
(2): {[statusId, 0a3687d0-5a7f-10b1-96a1-40e800000016]}

The resultId is a single value of "0a3687d0-5afb-1318-96be-d9e700000cc5"

Thanks again

Hi Brian,

Just to let you know that my issues with resolving seem to be fixed. I still have some queries regarding saving cases that I'd like to discuss with you.

Thanks